On-Site Plumbing & Fire Service Coordinator

Mongiovi & Son Plumbing Contractor LP; Pittsburgh (Allegheny County); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Health, Dental, and Vision Insurance

401(k) Retirement Plan with Company In

Life Insurance

Stable, full-time position

Supportive team environment

Job summary

Mongiovi & Son Plumbing Contractor LP in Pittsburgh seeks a Client Services Coordinator to support the Plumbing Service and Fire Protection Service divisions. The role emphasizes exceptional customer service, scheduling, invoicing, and administrative tasks in a fast-paced team environment.

This is an in-office, on-site position. You will be the primary customer contact, coordinate technician schedules, prepare invoices, and assist with billing, collections, and day-to-day operations to ensure

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, scheduling, invoicing, collections, or related administrative role preferred.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Professional phone etiquette.
• Experience handling billing or AR functions is preferred.
• Comfort discussing outstanding balances with customers in a professional manner.
• Detail-oriented with strong problem-solving skills.
• Able to work efficiently in a fast-paced environment and be a strong team player.
• Familiarity with geographic service areas is a plus.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with ServiceTrade or similar field service software is a plus.

Responsibilities

• Serve as the primary point of contact for service customers, delivering exceptional customer service.
• Coordinate technician schedules for service calls, repairs, maintenance, and emergencies with the Service Manager.
• Communicate job details and scheduling updates with field technicians via ServiceTrade, phone, email, and text.
• Confirm customer appointments and communicate arrival windows and updates.
• Prepare customer invoices by reviewing work orders, labor, materials, and documentation for accuracy.
• Assist with billing, collections, and resolving invoice-related questions with the accounting department.
• Process service work orders and maintain accurate customer and job information in company systems.
• Answer and direct incoming phone calls in a professional and timely manner.
• Support daily administrative tasks and workflow coordination to improve service operations.
• Participate in quality control initiatives to enhance customer experience.

Skills

Customer service

Scheduling

Invoicing

Collections

Organization

Communication

Problem-solving

Attention to detail

Teamwork

Education

High school diploma

Tools

Microsoft Office

ServiceTrade

Job description

Mongiovi & Son Plumbing Contractor LP in Pittsburgh seeks a Client Services Coordinator to support the Plumbing Service and Fire Protection Service divisions. The role emphasizes exceptional customer service, scheduling, invoicing, and administrative tasks in a fast-paced team environment.

This is an in-office, on-site position. You will be the primary customer contact, coordinate technician schedules, prepare invoices, and assist with billing, collections, and day-to-day operations to ensure