Customer Service Representative

TEEMA; Tucson (AZ); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

On-site office in Phoenix

Competitive base salary

Benefits package

Job summary

TEEMA in Phoenix, AZ is seeking a customer service representative to respond to inquiries across phone, email, and live chat. You will maintain accurate CRM records, adhere to policies, and collaborate with teammates to meet service targets.

You will identify upsell opportunities, stay current on product features, and participate in ongoing training to support career progression. This on-site role offers a competitive base salary and benefits.

Qualifications

• Excellent verbal and written communication with empathy and clarity.
• Ability to meet and exceed individual and team targets via pipelines.
• Experience handling multi-channel inquiries (phone, email, chat).
• Strong CRM documentation and accurate customer history updates.
• Adherence to policies, compliance, and data privacy requirements.
• Knowledgeable about product features and recent changes.
• Capability to identify upsell/ccross-sell opportunities ethically.
• Strong problem-solving to escape complex issues with context.
• Participation in ongoing training and career development.
• Collaborative mindset with team sharing best practices.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.
• Achieve individual and team targets using clear daily, weekly, and monthly pipelines.
• Provide timely and professional responses to high-visibility customer inquiries.
• Adhere to company policies and compliance requirements in all customer interactions.
• Document interactions and update CRM to maintain a complete customer history.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Maintain product knowledge and stay informed about new features and changes.
• Monitor and report on customer satisfaction metrics and feedback.
• Escalate unresolved issues to the appropriate teams with accurate context.
• Participate in ongoing training to develop professional skills and career progression.
• Collaborate with the team to share best practices and improve overall service quality.
• Assist in onboarding new customers and guiding them through setup processes.

Tools

CRM system

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and live chat with accuracy and empathy.
• Achieve individual and team targets using clear daily, weekly, and monthly pipelines.
• Provide timely and professional responses to high-visibility customer inquiries.
• Adhere to company policies and compliance requirements in all customer interactions.
• Document interactions and update CRM to maintain a complete customer history.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Maintain product knowledge and stay informed about new features and changes.
• Monitor and report on customer satisfaction metrics and feedback.
• Escalate unresolved issues to the appropriate teams with accurate context.
• Participate in ongoing training to develop professional skills and career progression.
• Collaborate with the team to share best practices and improve overall service quality.
• Assist in onboarding new customers and guiding them through setup processes.

Experience/Qualifications

• Excellent verbal and written communication with empathy and clarity.
• Ability to meet and exceed individual and team targets via pipelines.
• Experience handling multi-channel inquiries (phone, email, chat).
• Strong CRM documentation and accurate customer history updates.
• Adherence to policies, compliance, and data privacy requirements.
• Knowledgeable about product features and recent changes.
• Capability to identify upsell/ccross-sell opportunities ethically.
• Strong problem-solving to escape complex issues with context.
• Participation in ongoing training and career development.
• Collaborative mindset with team sharing best practices.

What's in it for you? (Salary, Commissions & Benefits)

On-site work location in Phoenix, AZ — be part of a collaborative team in our local office

Competitive base salary as the core of your compensation package