Customer Service Specialist 1 (Call Center)

A-Line Staffing Solutions; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Benefits after 90 days

401(k) with company match after 1 year

Job summary

A-Line Staffing is hiring a Call Center / Customer Service Specialist 1 in Pittsburgh, PA 15275 for a temporary assignment with potential to extend or convert based on performance.

The role is onsite, focusing on outbound patient calls about prescription refills, insurance coverage, and medication access. Training starts November 16, 2026, with a 40-hour workweek and shifts 8:00 AM–8:00 PM. Background check and drug screening are required.

Qualifications

• High school diploma or GED required.
• Approximately 6 months to 1 year of customer service or call center experience; 0–2 years encouraged to apply.
• Familiarity with medical and/or pharmacy terminology.
• Strong verbal communication and customer service skills.
• Basic computer skills and ability to navigate multiple applications.
• Ability to work onsite at 120 Enterprise Drive, Pittsburgh, PA 15275.
• Availability to work full-time, 40 hours per week, with shifts between 8:00 AM and 8:00 PM.
• Willingness to complete background check and drug screening.

Responsibilities

• Conduct outbound calls to patients regarding prescription refills and medication access.
• Handle inbound and outbound communications with patients, prescribers, and third-party representatives.
• Review and clarify insurance coverage and benefits.
• Support investigations and prior authorization processes.
• Submit and track authorization requests and assist with appeals and complex insurance rejections.
• Help patients enroll in financial assistance programs and affordability resources.
• Maintain accurate documentation and data entry in company systems.

Skills

Call center experience

Customer service

Medical/pharmacy terminology

Basic computer skills

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Data entry software

Job description

A-Line Staffing is now hiring a Call Center / Customer Service Specialist 1 in Pittsburgh, PA 15275!

Job Code: 177431 Job Title: Call Center / Customer Service Specialist 1 Location: 120 Enterprise Drive, Pittsburgh, PA 15275 Pay Rate: $16.73 per hour Employment Type: Temporary assignment with the opportunity to extend or convert to a permanent position based on business needs and performance. Assignment Start Date: November 16, 2026 Assignment End Date: March 20, 2027

Position Overview

This is an entry-level, onsite opportunity supporting patient services and medication access. The role focuses primarily on outbound calls to patients regarding prescription refills, medication access, insurance coverage, and barriers preventing patients from filling their prescriptions. The specialist will help patients navigate insurance requirements, prior authorizations, and financial assistance resources while providing professional and courteous support.

Schedule and Training

Work Schedule: Full-time, 40 hours per week. Shift: Assigned an 8-hour shift, with schedules varying between 8:00 AM and 8:00 PM, Monday through Friday. Schedule Flexibility: Candidates must be available to work their assigned schedule. Specific schedules are determined by shift bid. Training Start Date: November 16, 2026. Training Schedule: Monday through Friday, 8:30 AM to 5:0 0 PM. Attendance is mandatory. Regular Schedule Start: December 1, 2026. Weekends: No weekend shifts. The operation is closed on weekends. Holidays: Thanksgiving Day, Christmas Day, and New Year's Day will be off. These holidays are unpaid.

Work Environment

Onsite at the specified Pittsburgh location, with an assigned cubicle, personal workspace, and drawers.

Hiring Process

Candidates are selected based on resume review. Applicants should be prepared to complete the background check and drug screening promptly and be ready for the November 16 training class.

Responsibilities

• Conduct primarily outbound calls to patients to discuss prescription refills, identify reasons prescriptions have not been filled, and help resolve barriers to medication access.
• Handle inbound and outbound communications with patients, prescriber offices, healthcare providers, and third-party representatives.
• Review and clarify medical and pharmacy insurance coverage, benefits, and eligibility.
• Support benefits investigations and prior authorization processes to help patients obtain prescribed medications.
• Initiate, review, submit, track, and follow up on authorization requests.
• Assist with appeals, medical tier exceptions, and complex insurance rejections by coordinating with patients, providers, and insurance payors.
• Help patients enroll in manufacturer-sponsored financial assistance programs and other available medication affordability resources.
• Serve as a liaison between patients, healthcare providers, insurance companies, and program sponsors.
• Maintain accurate documentation and complete data entry in company systems.
• Provide courteous, professional, and empathetic customer service while resolving patient questions and concerns.
• Follow established policies and procedures to support timely processing and quality service.

Required Qualifications

• High school diploma or GED.
• Approximately 6 months to 1 year of customer service or call center experience; candidates with 0–2 years of related experience are encouraged to apply.
• Familiarity with medical and/or pharmacy terminology.
• Strong verbal communication and customer service skills.
• Basic computer skills, including the ability to navigate multiple applications and enter information accurately.
• Ability to manage patient communications while documenting information in computer systems.
• Ability to work onsite at 120 Enterprise Drive, Pittsburgh, PA 15275.
• Availability to work a full-time schedule of 40 hours per week, with varying shifts between 8:00 AM and 8:00 PM.
• Availability to attend mandatory training beginning November 16, 2026.
• Willingness to complete and pass a background check and drug screening.
• Ability to begin the onboarding process promptly and be ready for the scheduled training class.

Preferred Qualifications

• Previous experience in customer service, call centers, patient support, healthcare, or pharmacy settings.
• Experience with medical or pharmacy insurance, benefits verification, prior authorizations, or appeals.
• Experience handling customer complaints involving billing, coverage, or services.
• Familiarity with Microsoft Office applications, Outlook, and data entry software.
• Experience managing high-volume inbound and outbound calls.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks.
• Friendly, professional communication skills and a patient-focused approach.

Benefits

• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with company match is available after 1 year of service.

Important Considerations Before Applying

This position is onsite, not remote. The assignment is temporary, with the potential to extend or convert to permanent employment based on business needs and performance. Permanent employment is not guaranteed. Candidates must be comfortable with primarily outbound patient calls and performance expectations. The assigned schedule may vary by day, and candidates must be flexible within the posted shift options. Training attendance is mandatory beginning November 16, 2026. Thanksgiving Day, Christmas Day, and New Year's Day are unpaid days off. A background check and drug screening are required. Candidates should confirm that the schedule, commute, pay rate, and temporary assignment dates meet their needs before accepting.