On-Site PC Support Technician — Troubleshooter & Client Care

Worldwide TechServices LLC; Charleston (WV); On-site; USD 42,000 - 54,000; Full time

Job summary

Worldwide TechServices LLC is seeking a Dynamic PC Support technician to perform troubleshooting on desktops and laptops and provide timely customer support for client issues. The role emphasizes effective communication and adherence to service guidelines.

The position requires driving to client locations, handling service calls, documenting actions, and following safety policies. Candidates with IT or hardware experience and a valid driver’s license are preferred; overnight travel may be

Qualifications

• Technical school certification or equivalent; 0–2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Hardware troubleshooting

Desktop repair

Valid driver's license

Education

Technical school certification

Tools

Repair toolkit

Job description

Worldwide TechServices LLC is seeking a Dynamic PC Support technician to perform troubleshooting on desktops and laptops and provide timely customer support for client issues. The role emphasizes effective communication and adherence to service guidelines.

The position requires driving to client locations, handling service calls, documenting actions, and following safety policies. Candidates with IT or hardware experience and a valid driver’s license are preferred; overnight travel may be