On-Site PC Support Technician | Travel & Per-Call Bonus

Worldwide TechServices; Moline (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role performs troubleshooting for desktops and laptops and may support Desk Side applications and infrastructure, interacting directly with clients to address issues promptly.

Responsibilities include providing customer support for designated equipment, handling service calls within SLAs, and meeting customer satisfaction guidelines.

Qualifications

• 0-2 years of relevant experience.
• Technical school certification required.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication

Client travel

Overnight assignments

Repair toolkit

Education

Technical school certification

Tools

OEM Certifications

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. The Dynamic PC Support role performs troubleshooting for desktops and laptops and may support Desk Side applications and infrastructure, interacting directly with clients to address issues promptly.

Responsibilities include providing customer support for designated equipment, handling service calls within SLAs, and meeting customer satisfaction guidelines.