On-Site PC Support Technician — Travel & Call Bonus

Worldwide TechServices; Flagstaff (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices in the United States is seeking a Dynamic PC Support professional to perform repair and troubleshooting on desktops and laptops. You will interact with clients to address technical issues and respond timely and accurately, supporting Desk Side applications and infrastructure.

The role requires a technical school certification and 0–2 years of relevant experience, along with a valid driver’s license and the ability to lift up to 50 lbs.

Qualifications

• Technical school certification or equivalent required.
• 0-2 years of relevant experience; customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in guidelines and policies
• Complete administrative tasks associated with each call as documented in policies and guidelines
• Complete real-time reporting of all calls as documented in policies and guidelines
• Follow established policies, guidelines, and documents relating to service delivery for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand Safety policies and guidelines and work within policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical communication

Driver’s license

Equipment transport

Basic repair toolkit

Education

Technical school certification

Tools

OEM Certifications management

Job description

Worldwide TechServices in the United States is seeking a Dynamic PC Support professional to perform repair and troubleshooting on desktops and laptops. You will interact with clients to address technical issues and respond timely and accurately, supporting Desk Side applications and infrastructure.

The role requires a technical school certification and 0–2 years of relevant experience, along with a valid driver’s license and the ability to lift up to 50 lbs.