On-Site PC Support Technician — Bonus per Call

Worldwide TechServices; London (KY); On-site; USD 40,000 - 56,000; Full time

Job summary

Worldwide TechServices in the United States is seeking a Dynamic PC Support specialist to perform troubleshooting on desktops and laptops, interacting with clients to address issues promptly and accurately.

You will provide customer support for designated equipment, accept and deliver service calls within established SLAs, and complete real-time reporting and administrative tasks. This role requires basic repair tool kit ownership and safe, timely client travel.

Qualifications

• Technical school certification or equivalent required.
• 0-2 years of relevant experience preferred.
• Customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Respond to service calls within client SLAs.
• Document calls and complete admin tasks per policies.
• Report activity accurately and timely.

Skills

Customer service

Client communication

Troubleshooting

Lift 50 lbs

Education

Technical school certification

0-2 years relevant experience

Tools

OEM Certifications

Hardware knowledge

Job description

Worldwide TechServices in the United States is seeking a Dynamic PC Support specialist to perform troubleshooting on desktops and laptops, interacting with clients to address issues promptly and accurately.

You will provide customer support for designated equipment, accept and deliver service calls within established SLAs, and complete real-time reporting and administrative tasks. This role requires basic repair tool kit ownership and safe, timely client travel.