On-Site PC Support Technician - Per-Call Incentives

Worldwide TechServices, LLC; Missouri; On-site; USD 42,000 - 54,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician in Missouri to perform basic and moderately complex troubleshooting for desktops and laptops, with on-site client engagement and prompt resolution of issues.

The role requires interaction with clients to address technical problems, drive to client locations, and adhere to service-level agreements while maintaining accurate reports and following safety guidelines.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical communication

Client-facing

Education

Technical school certification

Tools

Basic repair toolkit

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician in Missouri to perform basic and moderately complex troubleshooting for desktops and laptops, with on-site client engagement and prompt resolution of issues.

The role requires interaction with clients to address technical problems, drive to client locations, and adhere to service-level agreements while maintaining accurate reports and following safety guidelines.