On-Site PC Support Technician – Client-Facing Troubleshooter

Worldwide TechServices, LLC; Urbana (IL); Ibrido; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products and may support desk side applications and infrastructure.

Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities include providing customer support for designated equipment, handling service

Competenze

• Technical school certification or equivalent; 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all OEM certifications as directed by Management.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Mansioni

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Conoscenze

Communication

Client travel

Overnight travel

Physical lifting

Repair toolkit

Formazione

Technical school certification

Strumenti

Software knowledge

Hardware knowledge

Descrizione del lavoro

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products and may support desk side applications and infrastructure.

Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities include providing customer support for designated equipment, handling service