On-Site PC Repair & Support Specialist

Talentify; Spokane (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Dynamic PC Support role at Worldwide TechServices performs repair tasks on a variety of client products and conducts basic to moderately complex troubleshooting on desktops and laptops. It may support Desk Side applications and infrastructure, and you will interact directly with clients to resolve technical issues promptly.

Key duties include providing customer support for designated equipment, answering client questions professionally, completing service calls within SLAs, and maintaining

Qualifications

• Technical school certification or equivalent required.
• 0–2 years of relevant customer service experience preferred.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls within the defined SLAs.
• Meet customer service satisfaction criteria and follow guidelines.
• Complete all administrative tasks and real-time reporting for each call.
• Follow established policies and ensure asset control and inventory management.
• Report activity accurately and timely; work within safety policies.
• Other duties may be assigned to meet business needs.

Skills

Clear communication

Client liaison

Ability to lift 50 lbs

Basic repair toolkit

Reliable transportation

Education

Technical school certification or equivalent

Tools

OEM Certifications

Job description

The Dynamic PC Support role at Worldwide TechServices performs repair tasks on a variety of client products and conducts basic to moderately complex troubleshooting on desktops and laptops. It may support Desk Side applications and infrastructure, and you will interact directly with clients to resolve technical issues promptly.

Key duties include providing customer support for designated equipment, answering client questions professionally, completing service calls within SLAs, and maintaining