On-Site PC Network Support Technician (Top Secret)

Northrop Grumman; Roy (UT); On-site; USD 53,000 - 105,000; Full time

Benefits offered by this job

Flexible schedule

9/80 work schedule

401k matching

Health insurance

Job summary

Northrop Grumman in Roy, Utah is seeking a PC Network Support Technician 3/4 to support information system lifecycle activities on-site. The selected candidate will work full-time at our Roy, Utah location, performing hardware moves, user support, and incident management in a secure environment.

Responsibilities include creating tickets, diagnosing issues, configuring equipment, and maintaining asset inventories.

Qualifications

• Knowledge of Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.
• Candidates must have the ability to obtain and maintain a U.S. Government Top Secret (at a minimum) security clearance within a reasonable amount of time
• Candidates must meet the U.S.Government 8140 requirements for a PC Network Support Tech – IAT level 2 (Security +) within 6 months of hire date.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs the following tasks as assigned.
• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures
• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Possess a technical understanding of service desk and IT Operations fundamentals
• Participates in new installations, testing and special projects as needed.
• Spend significant portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Lifts and moves equipment up to 50 pounds.

Skills

Customer service skills

Communication skills

Security clearance eligibility

Active Directory familiarity

Remote deployment methods knowledge

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Tools

Windows OS

Microsoft Office

Active Directory

VMware VDI

ServiceNow

JIRA

Remote administration tools

Job description

Northrop Grumman in Roy, Utah is seeking a PC Network Support Technician 3/4 to support information system lifecycle activities on-site. The selected candidate will work full-time at our Roy, Utah location, performing hardware moves, user support, and incident management in a secure environment.

Responsibilities include creating tickets, diagnosing issues, configuring equipment, and maintaining asset inventories.