On-Site Patient Services Specialist: Scheduling & Check-In

Twin Cities Orthopedics; Minnesota; On-site; USD 54,443,000 - 80,231,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Tuition Reimbursement

401(k) Profit Sharing

Employee Assistance Program

Job summary

OSI Physical Therapy, part of Twin Cities Orthopedics, is seeking a Patient Services Representative for our West St. Paul location. This full-time, on-site role supports patient registration, check-in and front-desk operations, with responsibility for collecting payments and insurance information.

The successful candidate will have a High School diploma or GED, be proficient with Word, Outlook and Excel, and bring strong customer service experience. Prior medical office experience is preferred.

Qualifications

• High School diploma or GED required.
• Proficient in Word, Outlook and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate appointment details and directions to patients
• Chart preparation and management
• Maintain knowledge of health care plan requirements and networks
• Maintain timely communication with patients, families and staff
• Rotation of Switchboard Operator duties: accepting, handling and transferring calls, coordination of interpreters, and coordination of patient referrals
• Other duties as assigned such as cleaning, laundry, rooming patients, prepping patients for appointments

Skills

Customer Service

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

High School diploma/GED

Job description

OSI Physical Therapy, part of Twin Cities Orthopedics, is seeking a Patient Services Representative for our West St. Paul location. This full-time, on-site role supports patient registration, check-in and front-desk operations, with responsibility for collecting payments and insurance information.

The successful candidate will have a High School diploma or GED, be proficient with Word, Outlook and Excel, and bring strong customer service experience. Prior medical office experience is preferred.