Patient Experience & Billing Coordinator

Pinnacle Fertility; Seattle (WA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

Life insurance

PTO and holidays

Retirement savings program

Job summary

Pinnacle Fertility in Seattle, WA, is hiring a Patient Experience Coordinator for a full-time, on-site role. Monday–Friday with rotating weekends/holidays. Training available for fertility services. You will guide patients through payments, schedule, and intake while supporting a compassionate, efficient clinic experience.

The ideal candidate has 1–2 years in customer-facing roles, strong communication, and teamwork. Experience with EMR and scheduling systems is preferred.

Qualifications

• 1–2 years of experience in customer service or a patient-facing environment preferred.
• High school diploma or equivalent required.
• Comfort with electronic medical records and scheduling systems.

Responsibilities

• Welcome and check in patients with a professional, compassionate demeanor.
• Verify demographics, insurance, and appointment information.
• Manage incoming calls and schedule appointments.
• Maintain accurate, confidential patient records in the EMR.
• Process billing information, copays, and patient payments.
• Collaborate with clinical and admin teams to support operations.
• Resolve patient concerns and connect them with the right team.
• Maintain an organized, welcoming reception area.
• Float between Washington clinic locations as needed.
• Support additional projects and administrative tasks.

Skills

Communication skills

Organization

Problem-solving

Patient empathy

Multitasking

Attention to detail

Team collaboration

Professionalism

Fertility/healthcare interest

Education

High school diploma or equivalent

Tools

Electronic medical records (EMR)

Scheduling systems

Basic computer applications

Job description

Pinnacle Fertility in Seattle, WA, is hiring a Patient Experience Coordinator for a full-time, on-site role. Monday–Friday with rotating weekends/holidays. Training available for fertility services. You will guide patients through payments, schedule, and intake while supporting a compassionate, efficient clinic experience.

The ideal candidate has 1–2 years in customer-facing roles, strong communication, and teamwork. Experience with EMR and scheduling systems is preferred.