On-Site Patient Access Representative — Front Desk & Registration

RCM Holdco; Benton (AR); Presencial; USD 20.000 - 26.000; Jornada completa

Descripción de la vacante

R1 is hiring a Patient Access Customer Service Representative for an on-site role in Benton, AR. You will be the first point of contact, ensuring prompt, compassionate access to care across multiple systems, while supporting registration and patient information accuracy.

The role emphasizes patient-centered service, teamwork with clinical staff, and accurate data collection to maintain smooth hospital operations.

Formación

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsabilidades

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Educación

High School Diploma or GED

Descripción del empleo

R1 is hiring a Patient Access Customer Service Representative for an on-site role in Benton, AR. You will be the first point of contact, ensuring prompt, compassionate access to care across multiple systems, while supporting registration and patient information accuracy.

The role emphasizes patient-centered service, teamwork with clinical staff, and accurate data collection to maintain smooth hospital operations.