Night-Shift Patient Access Specialist

R1 RCM, Inc.; Benton (AR); On-site; USD 20,000 - 26,000; Full time

Benefits offered by this job

Competitive benefits package

On-site role

Job summary

R1 RCM, Inc. is seeking a Patient Access Customer Service Representative for an on-site role in Benton, AR. The position involves helping patients with registration, insurance verification, and cost estimates, while navigating multiple computer systems and maintaining compassionate, accurate service.

You will be the first point of contact, ensuring fast, accurate access to care and a positive patient experience. Training will be provided, and the role offers growth within R1.

Qualifications

• Exceptional customer service experience and communication skills.
• Ability to stay composed and professional in a fast-paced environment.
• Ability to multitask and prioritize with high attention to detail.
• Comfortable shifting priorities based on patient needs.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics, and collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Fast-paced environment

Multitask

Professionalism

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Access Customer Service Representative for an on-site role in Benton, AR. The position involves helping patients with registration, insurance verification, and cost estimates, while navigating multiple computer systems and maintaining compassionate, accurate service.

You will be the first point of contact, ensuring fast, accurate access to care and a positive patient experience. Training will be provided, and the role offers growth within R1.