On-Site Overnight Customer Service Specialist

Uline; Waukegan (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonus programs

Paid holidays

Tuition assistance

Cafe on site

Fitness center

Job summary

Uline is seeking an Overnight Customer Service Representative for the Kenosha branch on-site. Full-time schedules, 4 or 5 days per week, with weekend coverage.

Expect to learn quickly, handle orders, provide solutions and deliver legendary service using our tools. You will build relationships with customers via phone, email and chat, becoming a product and solutions expert who understands needs and can navigate our website for ordering.

Qualifications

• High school diploma or equivalent. Bachelor’s degree preferred.
• Excellent problem‑solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication

Problem solving

Listening

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Online ordering system

Job description

Uline is seeking an Overnight Customer Service Representative for the Kenosha branch on-site. Full-time schedules, 4 or 5 days per week, with weekend coverage.

Expect to learn quickly, handle orders, provide solutions and deliver legendary service using our tools. You will build relationships with customers via phone, email and chat, becoming a product and solutions expert who understands needs and can navigate our website for ordering.