Overnight Customer Service Rep — $29–$34/hr + $4 Diff

Uline Inc.; Kenosha, Northern (WI, KY); Hybrid; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays & PTO

Tuition Assistance Program

On-site fitness center

Cafe with local dining options

Job summary

Uline Inc. is hiring an Overnight Customer Service Representative in Kenosha, WI. You will handle orders, provide product recommendations and solutions, and support customers via phone, email and chat.

Join a family-owned company with strong training, growth potential, and a focus on legendary service. On-site role with full-time hours including weekends, plus a $4 shift differential.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train eager learners.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Job description

Uline Inc. is hiring an Overnight Customer Service Representative in Kenosha, WI. You will handle orders, provide product recommendations and solutions, and support customers via phone, email and chat.

Join a family-owned company with strong training, growth potential, and a focus on legendary service. On-site role with full-time hours including weekends, plus a $4 shift differential.