On-Site Ops Lead: Drive Workforce & KPI Wins

Randstad USA; Las Vegas (NV); On-site; USD 80,000 - 85,000; Full time

Job summary

Randstad USA is seeking an experienced On-Site Operations Manager to lead daily operations for one of our major client accounts in Las Vegas. You will oversee on-site workforce management, recruitment, and account P&L performance while embedding Randstad’s values into delivery.

This role manages an on-site team, ensures safety and compliance, optimizes productivity, handles high-volume staffing, and partners with client leadership to meet KPIs, SLAs, and cost efficiencies.

Qualifications

• High School education required.
• 3 years of experience in a management role.
• Manager-level experience required.

Responsibilities

• Strategic Partnership: Build and maintain strong relationships with key client stakeholders, department heads, and site managers to understand production goals and workforce demands.
• Service Level Alignment: Ensure account operations meet or exceed KPIs, SLAs, fill rates, and retention targets.
• Business Reviews: Prepare and deliver quarterly business reviews (QBRs) and operational reporting to client leadership to demonstrate workforce performance, cost efficiencies, and strategic planning.
• On-Site Supervision: Direct daily account workflows, including high-volume recruiting, talent onboarding, shift scheduling, check-ins, time-keeping, and payroll processing.
• Performance & Talent Management: Oversee on-site talent engagement, perform safety orientations, handle coaching or performance issues, and execute offboarding/off-site transitions smoothly.
• Resource Optimization: Manage talent pools dynamically to address sudden volume shifts, peak seasonal demands, or unexpected call-offs without compromising client output.

Skills

Operations

Leading

Microsoft Office

Written Communication

Oral Communication

Answering Phones

Decision Making

Organization

Maintaining Calendars

Documentation of Operations

Managing

Oversee accounting functions

Creating Presentations

Handling Confidential Information

Planning

Problem Solving

Education

High School

Job description

Randstad USA is seeking an experienced On-Site Operations Manager to lead daily operations for one of our major client accounts in Las Vegas. You will oversee on-site workforce management, recruitment, and account P&L performance while embedding Randstad’s values into delivery.

This role manages an on-site team, ensures safety and compliance, optimizes productivity, handles high-volume staffing, and partners with client leadership to meet KPIs, SLAs, and cost efficiencies.