On-Site Ops & Customer Experience Coordinator

Brandguard Vents Inc.; Lake Forest (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

BrandGuard Vents Inc. in Lake Forest, CA is hiring an Operations and Customer Support Coordinator to manage day-to-day order processing, inventory updates, and logistics coordination.

You will assist customers by phone and email, provide product information, troubleshoot issues, and escalate complex cases to ensure timely delivery and accurate records. You will collaborate with the sales, warehouse, fulfillment partners, vendors, and e-commerce teams to move orders from receipt to invoicing,

Qualifications

• Strong customer service and interpersonal skills to build positive relationships.
• Clear written and verbal communication to interact with customers and teams.
• Operations management and analytical skills to coordinate orders and inventory.
• Experience in operations coordination, customer support, or admin roles in manufacturing, construction, or fire safety.
• Proficiency with office software (spreadsheets, CRM, email) and ability to learn new tools quickly.
• Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
• High school diploma or equivalent; additional education in business or operations is a plus.

Responsibilities

• Manage day-to-day order processing and inventory updates.
• Coordinate logistics to ensure timely and accurate product delivery.
• Handle customer inquiries by phone and email; provide product information and troubleshooting.
• Maintain accurate records and prepare reports; assist with process improvements.
• Collaborate with sales, warehouse, fulfillment partners, vendors, and e-commerce teams.

Skills

Customer Service

Interpersonal Skills

Communication

Operations Management

Analytical Skills

Organizational Skills

Education

High School Diploma

Tools

CRM systems

QuickBooks Online

Spreadsheets

Job description

BrandGuard Vents Inc. in Lake Forest, CA is hiring an Operations and Customer Support Coordinator to manage day-to-day order processing, inventory updates, and logistics coordination.

You will assist customers by phone and email, provide product information, troubleshoot issues, and escalate complex cases to ensure timely delivery and accurate records. You will collaborate with the sales, warehouse, fulfillment partners, vendors, and e-commerce teams to move orders from receipt to invoicing,