Operations and Customer Support Coordinator

Brandguard Vents Inc.; Lake Forest (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

BrandGuard Vents Inc. in Lake Forest, CA is hiring an Operations and Customer Support Coordinator to manage day-to-day order processing, inventory updates, and logistics coordination.

You will assist customers by phone and email, provide product information, troubleshoot issues, and escalate complex cases to ensure timely delivery and accurate records. You will collaborate with the sales, warehouse, fulfillment partners, vendors, and e-commerce teams to move orders from receipt to invoicing,

Qualifications

• Strong customer service and interpersonal skills to build positive relationships.
• Clear written and verbal communication to interact with customers and teams.
• Operations management and analytical skills to coordinate orders and inventory.
• Experience in operations coordination, customer support, or admin roles in manufacturing, construction, or fire safety.
• Proficiency with office software (spreadsheets, CRM, email) and ability to learn new tools quickly.
• Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
• High school diploma or equivalent; additional education in business or operations is a plus.

Responsibilities

• Manage day-to-day order processing and inventory updates.
• Coordinate logistics to ensure timely and accurate product delivery.
• Handle customer inquiries by phone and email; provide product information and troubleshooting.
• Maintain accurate records and prepare reports; assist with process improvements.
• Collaborate with sales, warehouse, fulfillment partners, vendors, and e-commerce teams.

Skills

Customer Service

Interpersonal Skills

Communication

Operations Management

Analytical Skills

Organizational Skills

Education

High School Diploma

Tools

CRM systems

QuickBooks Online

Spreadsheets

Job description

Company Description

BrandGuard Vents was created in 2003 by firefighter Brent Berkompas after witnessing how embers entered homes through unprotected vents during major California wildfires. The company provides a patented ember-resistant vent system designed to stop fire from entering homes in Wildland Urban Interface (WUI) areas, helping protect dwellings even when they are not directly in the fire's path. BrandGuard Vents is part of the Tenmat Group, a global cluster of specialist fire safety companies focused on high-performance fire protection systems. Supported by advanced scientific research and strong customer service, BrandGuard and Tenmat work together to deliver innovative home hardening solutions, wildfire defense systems, and ember protection services.

Role Description

This is a full-time, on-site Operations and Customer Support Coordinator role based in Lake Forest, CA. The coordinator will manage day-to-day order processing, inventory updates, and logistics coordination to ensure timely and accurate product delivery. The role includes handling customer inquiries by phone and email, providing product information, troubleshooting issues, and escalating complex cases when needed. The coordinator will support internal teams by maintaining accurate records, preparing reports, and assisting with process improvements that enhance operational efficiency and customer experience. This hands-on role connects and collaborates with our customers, sales team, warehouse, fulfillment partners, vendors, and e-commerce channels. You will help ensure orders move smoothly from receipt through fulfillment and invoicing, customers receive excellent support, and internal operational information stays accurate and organized.

Qualifications

• Candidates should possess strong Customer Service and Interpersonal Skills to build positive relationships and handle inquiries professionally.
• Candidates should possess clear Communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Candidates should possess Operations Management and Analytical Skills to coordinate orders, monitor inventory, and interpret data for process improvements.
• Relevant experience in operations coordination, customer support, or administrative roles within manufacturing, construction, or fire safety industries is beneficial.
• Proficiency with office software (e.g., spreadsheets, CRM systems, email platforms, Quickbooks Online) and the ability to learn new tools quickly is preferred.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment are important.
• High school diploma or equivalent required; additional education in business, operations, or related fields is an advantage.

The Person who will thrive here:

This role is ideal for someone who likes being the person who keeps things moving. You will regularly shift between helping a customer, processing an order, solving a delivery issue, updating a spreadsheet, coordinating with fulfillment, assisting Sales, and completing an operational project. We are looking for someone who can prioritize effectively, communicate clearly, stay organized, and see work through to completion while helping BrandGuard deliver an excellent customer experience.