On-Site Operations & Workforce Lead (Warehouse)

Traba; Wilmington (DE); On-site; USD 25,000 - 36,000; Full time

Job summary

Traba is seeking a Customer On-Site to be the main link between our workforce and the client's on-site leadership. You will oversee day-to-day worker support, coordinate onboarding and scheduling, and ensure clear communication between workers, site supervisors, and Traba's operations team.

In a fast-paced warehouse environment, you will build relationships, manage shifts, and support incident resolution while identifying opportunities to improve service delivery and account health.

Qualifications

• High School Diploma or equivalent; Associate's or Bachelor's degree preferred.
• English required.
• 1–2+ years of experience in operations or customer-facing environments.
• Strong interpersonal, verbal, and written communication skills.
• Professional demeanor and ability to represent Traba with workers and client stakeholders.
• Polished and presentable in a customer-facing environment.
• Warm, friendly, and approachable, with the ability to coach workers and enforce standards.
• Organized, detail-oriented, and a proactive problem solver.
• Comfortable working in fast-paced, dynamic warehouse environments.

Responsibilities

• Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support.
• On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators).
• Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage worker performance on-site and elevate issues to internal teams as needed.
• Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams — communicating key updates, attendance issues, or staffing changes clearly and professionally.
• Issue Resolution: Identify and flag worker performance concerns or site challenges early, working proactively to resolve them. Handle incident management and escalations.
• Operational Execution: Support day-to-day site operations, ensuring adequate staffing coverage and a positive worker experience. Own shift and schedule management, and distribute and manage PPE.
• Account Growth: Identify and drive wallet expansion opportunities within the account.

Skills

Interpersonal skills

Verbal communication

Written communication

Professional demeanor

Organized

Problem solving

Fast-paced environment

Education

High School Diploma

Associate's degree

Bachelor's degree

Job description

Traba is seeking a Customer On-Site to be the main link between our workforce and the client's on-site leadership. You will oversee day-to-day worker support, coordinate onboarding and scheduling, and ensure clear communication between workers, site supervisors, and Traba's operations team.

In a fast-paced warehouse environment, you will build relationships, manage shifts, and support incident resolution while identifying opportunities to improve service delivery and account health.