On-Site Operations Supervisor, Mailroom & Payments

Colibri; St. Louis (MO); On-site; USD 48,000 - 62,000; Full time

Job summary

Colibri Group is seeking a Business Operations Supervisor for our on-site team in St. Louis, MO (Midtown).

This role leads a team in processing continuing education materials, payments, and related documentation within a clean-room environment, ensuring accuracy and compliance while coordinating with cross-functional stakeholders. The supervisor will onboarding mailings, systems, and tests, oversee fulfillment duties, and monitor changes in systems and requirements to maintain efficient

Qualifications

• Minimum 2 years’ experience in an office setting.
• Minimum 1 year experience leading processes or teams.
• Strong leadership and guidance skills.

Responsibilities

• Lead and coach a team handling continuing education test materials, payments, and documentation.
• Onboard new mailings, systems, and tests with proper setup for the team.
• Supervise mailroom duties to ensure accuracy and efficiency.
• Inform cross-functional stakeholders on output, status, and issues.
• Ensure systems and requirements change are implemented compliantly.
• Prepare and reconcile daily deposits and verify payment batches.
• Investigate deposit discrepancies with accounting and Data Entry teams.
• Identify and report trends in documentation or technical barriers.
• Recommend process changes or staffing adjustments as needed.

Job description

Colibri Group is seeking a Business Operations Supervisor for our on-site team in St. Louis, MO (Midtown).

This role leads a team in processing continuing education materials, payments, and related documentation within a clean-room environment, ensuring accuracy and compliance while coordinating with cross-functional stakeholders. The supervisor will onboarding mailings, systems, and tests, oversee fulfillment duties, and monitor changes in systems and requirements to maintain efficient