Business Operations Supervisor

Colibri; St. Louis (MO); On-site; USD 48,000 - 62,000; Full time

Job summary

Colibri Group is seeking a Business Operations Supervisor for our on-site team in St. Louis, MO (Midtown).

This role leads a team in processing continuing education materials, payments, and related documentation within a clean-room environment, ensuring accuracy and compliance while coordinating with cross-functional stakeholders. The supervisor will onboarding mailings, systems, and tests, oversee fulfillment duties, and monitor changes in systems and requirements to maintain efficient

Qualifications

• Minimum 2 years’ experience in an office setting.
• Minimum 1 year experience leading processes or teams.
• Strong leadership and guidance skills.

Responsibilities

• Lead and coach a team handling continuing education test materials, payments, and documentation.
• Onboard new mailings, systems, and tests with proper setup for the team.
• Supervise mailroom duties to ensure accuracy and efficiency.
• Inform cross-functional stakeholders on output, status, and issues.
• Ensure systems and requirements change are implemented compliantly.
• Prepare and reconcile daily deposits and verify payment batches.
• Investigate deposit discrepancies with accounting and Data Entry teams.
• Identify and report trends in documentation or technical barriers.
• Recommend process changes or staffing adjustments as needed.

Job description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

The Business Operations Supervisor leads a team responsible for processing incoming continuing education test materials, payments, and related documentation, ensuring accuracy, compliance, and efficient completion of daily tasks within a controlled clean-room environment.

The Supervisor is responsible for onboarding new mailings, systems, and tests—making sure the team has the information it needs and is processing correctly and consistently—and for keeping cross-functional stakeholders informed on the team’s output and status.

Because the Supervisor works within the clean room alongside the team, personal cell phones and other personal electronic devices are not permitted while working in the clean room. This is a full-time, on-site position based in St. Louis, MO (Midtown).

What You Will Do:

• Lead and coach a team responsible for processing incoming continuing education test materials, payments, and documentation
• Onboard new mailings, systems, and tests, ensuring processes and information are set up correctly for the team
• Supervise and guarantee the accuracy and efficiency of outlined mailroom fulfillment duties
• Keep cross-functional stakeholders informed on team output, status, and issues
• Oversee successful adaptation and compliance as systems, information, and requirements change
• Responsible for accurately preparing and reconciling daily check deposits, verifying payment batches, balancing deposit totals, and maintaining supporting documentation. Researches and resolves deposit discrepancies by reviewing payment records, bank reports, and transaction data, while collaborating with accounting, and Data Entry teams to correct errors and ensure accurate account reconciliation.
• Research and resolve reported trends related to problematic documentation, technical barriers, or lack of current information
• Present recommendations for process changes or additional staffing based on observed inadequacies or areas of improvement
• Resolve conflict in a professional and unbiased manner
• Follow all clean-room protocols, including refraining from personal cell phone or personal electronic device use while working on-site

What You Need To Succeed:

• Minimum 2 years’ experience in an office environment
• Minimum 1 year of experience leading processes and/or team members
• High school diploma or GED required
• Clerical and/or managerial experience required
• Outstanding leadership and guidance skills
• Excels at operating in a fast-paced environment
• Ability to learn new software programs quickly and efficiently
• Strong, accurate data entry and typing skills
• Highly motivated, imaginative self-starter capable of working independently or in a group
• Strong time management skills, ability to meet deadlines, and strong organizational skills
• Good communication skills with management, customers, and the team
• Strong attention to detail
• Open to constructive feedback and continued growth
• Superior work ethic, professional maturity, and a positive attitude

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!