On-Site Operations Manager – Dispatch & Route Optimization

Crossroads Courier, Inc.; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Crossroads Courier, Inc. is a time-critical logistics provider serving Las Vegas, Phoenix, and surrounding areas.

We are seeking an Operations Manager to oversee day-to-day logistics, supervise drivers, coordinate dispatch, plan routes, and monitor on-time performance for same-day, scheduled, and specialized courier services. The role emphasizes safety, process improvements, staff development, and cross-functional collaboration with customer service and operations to ensure service excellence in

Qualifications

• Experience in logistics, transportation, or courier operations.
• Strong leadership and people management skills.
• Proficiency with operations and routing software, basic data analysis.
• Excellent organizational and problem-solving abilities.
• Clear written and verbal communication with drivers and customers.
• Knowledge of safety practices and local regulations.
• Previous supervisory experience preferred.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Oversee day-to-day logistics operations, dispatch coordination, route planning, and monitoring delivery performance across same-day, scheduled, and specialized courier services.
• Manage and support driver teams, collaborate with customer service staff, and resolve operational issues to maintain service quality and safety standards.
• Assist with staffing, training, and adherence to company policies and regulatory requirements.
• Implement process improvements to optimize workflows and track key operational metrics.

Skills

Leadership

Dispatch coordination

Route planning

Data analysis

Communication

Safety knowledge

People management

Time management

Problem solving

Education

High school diploma

Business/logistics degree

Tools

Routing software

Dispatch software

Job description

Crossroads Courier, Inc. is a time-critical logistics provider serving Las Vegas, Phoenix, and surrounding areas.

We are seeking an Operations Manager to oversee day-to-day logistics, supervise drivers, coordinate dispatch, plan routes, and monitor on-time performance for same-day, scheduled, and specialized courier services. The role emphasizes safety, process improvements, staff development, and cross-functional collaboration with customer service and operations to ensure service excellence in