Operations Manager

Crossroads Courier, Inc.; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Crossroads Courier, Inc. is a time-critical logistics provider serving Las Vegas, Phoenix, and surrounding areas.

We are seeking an Operations Manager to oversee day-to-day logistics, supervise drivers, coordinate dispatch, plan routes, and monitor on-time performance for same-day, scheduled, and specialized courier services. The role emphasizes safety, process improvements, staff development, and cross-functional collaboration with customer service and operations to ensure service excellence in

Qualifications

• Experience in logistics, transportation, or courier operations.
• Strong leadership and people management skills.
• Proficiency with operations and routing software, basic data analysis.
• Excellent organizational and problem-solving abilities.
• Clear written and verbal communication with drivers and customers.
• Knowledge of safety practices and local regulations.
• Previous supervisory experience preferred.
• High school diploma or equivalent; further education is a plus.

Responsibilities

• Oversee day-to-day logistics operations, dispatch coordination, route planning, and monitoring delivery performance across same-day, scheduled, and specialized courier services.
• Manage and support driver teams, collaborate with customer service staff, and resolve operational issues to maintain service quality and safety standards.
• Assist with staffing, training, and adherence to company policies and regulatory requirements.
• Implement process improvements to optimize workflows and track key operational metrics.

Skills

Leadership

Dispatch coordination

Route planning

Data analysis

Communication

Safety knowledge

People management

Time management

Problem solving

Education

High school diploma

Business/logistics degree

Tools

Routing software

Dispatch software

Job description

Company Description

Crossroads Courier is a time-critical logistics provider serving business clients across the St. Louis, Kansas City, Phoenix, and Las Vegas metropolitan areas. Founded in 2002, the company has grown from a local courier into a full-service logistics partner offering same-day delivery, rush and emergency services, scheduled and routed delivery, and specialized handling for multiple industries including healthcare, automotive, professional services, and wholesale distribution. Crossroads Courier focuses on reliable, on-time performance for a wide range of delivery needs, from urgent one-off shipments to recurring weekly routes. Local courier services include on-demand messenger, rush deliveries, scheduled service, next day distribution, dedicated routes, fleet replacement, line haul, and critical parts storage, giving customers flexible options for their logistics operations.

Role Description

The Operations Manager role is a full-time, on-site position based in the Las Vegas Metropolitan Area. This role oversees day-to-day logistics operations, including dispatch coordination, route planning, and monitoring delivery performance to ensure on-time service across same-day, scheduled, and specialized courier services. The Operations Manager will manage and support driver teams, collaborate with customer service staff, and resolve operational issues to maintain service quality and safety standards. This position is responsible for optimizing workflows, tracking key operational metrics, and implementing process improvements that support efficiency and customer satisfaction. The Operations Manager will also assist with staffing, training, and adherence to company policies and regulatory requirements.

Qualifications

• Experience in logistics, transportation, or courier operations, with the ability to oversee dispatch, routing, and daily service delivery.
• Strong leadership and people management skills, including coaching, performance oversight, and team collaboration.
• Proficiency with operations and routing software, basic data analysis, and use of technology to monitor and improve performance.
• Excellent organizational and problem-solving abilities, with a focus on prioritization, time management, and issue resolution in fast-paced environments.
• Clear written and verbal communication skills and the ability to work effectively with drivers, customers, and internal stakeholders.
• Knowledge of safety practices, local transportation regulations, and best practices for handling time-sensitive and specialized deliveries.
• Previous supervisory experience in a courier, logistics, or distribution setting is strongly preferred.
• High school diploma or equivalent required; additional education in business, logistics, or operations management is a plus.