On-site Operations Leader, Immersive Museum Experience

d'strict; Santa Monica (CA); On-site; USD 73,000 - 83,000; Full time

Job summary

d'strict is recruiting an Operations Team Leader for ARTE MUSEUM LA in Santa Monica, CA. You will supervise the operations team to ensure a safe, memorable visitor experience and coordinate front-desk activities, ticketing, and venue services.

The role requires strong people skills, knowledge of exhibition content, and a proactive, service-oriented approach to daily operations and emergencies.

Qualifications

• Experience in supervising and coordinating within the team.
• Understanding of exhibition content and CS/sanitation standards.
• Ability to lead, motivate and support team members.
• Service-oriented mindset and effective communication.
• Ability to handle emergencies and resolve issues calmly.
• Knowledge of operational processes and procedures.
• Friendly, caring communication and accurate messaging.

Responsibilities

• Oversee operations team and ensure smooth museum operations.
• Greet visitors and provide information about exhibits.
• Coordinate front-desk activities including ticketing and shop.
• Maintain hygiene in the kitchen and Tea Bar, and ensure safety standards.
• Assist with crowd management, ticket verification, and access control.

Skills

Team leadership

Customer service

Problem solving

Emergency handling

Exhibition knowledge

Communication skills

Proactive mindset

Adaptability

Mentoring

Job description

d'strict is recruiting an Operations Team Leader for ARTE MUSEUM LA in Santa Monica, CA. You will supervise the operations team to ensure a safe, memorable visitor experience and coordinate front-desk activities, ticketing, and venue services.

The role requires strong people skills, knowledge of exhibition content, and a proactive, service-oriented approach to daily operations and emergencies.