Operations Leader, ARTE MUSEUM Santa Monica

Louisville Ballet; Santa Monica (CA); Hybrid; USD 73,000 - 83,000; Full time

Job summary

D’strict/Arte Museum in the US is seeking an Operations Team Leader to ensure a safe, welcoming and memorable visitor experience at the Santa Monica venue. You will oversee reception, ticketing checks, rounds, and the MD Shop and Tea Bar, while representing the company’s high service standards.

As a hands-on leader, you will supervise the operations team, coordinate guest services for VIPs and large groups, adapt to rotating shifts, and collaborate with departments to maintain exhibition quality

Qualifications

• Experience supervising and coordinating within a team.
• Strong understanding of CS and sanitary standards.
• Ability to lead and support staff; proactive and adaptable.
• Excellent communication and guest service skills.
• Knowledge of venue operations and safety procedures.
• Familiarity with exhibition content.

Responsibilities

• Oversee the operations team and ensure smooth museum functioning.
• Coordinate front-desk activities, ticketing, and rounds.
• Greet visitors, including VIPs and large groups, and provide information.
• Enforce company service standards and safety policies.
• Manage MD Shop, Tea Bar, and other guest services.
• Plan and adapt schedules, including weekends and holidays.

Skills

Team supervision

Customer service

Communication

Visitor experience

Problem solving

Leadership

Job description

Job Description – General Manager, Arte Museum Los Angeles

[About d'strict]

d'strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Our company has always kept pace with the development of technology since its establishment in 2004. Today, d'strict provides custom-developed content upon request (Commercial Service), offers clients a license to media art content, and operates our own exhibition venues (Art Service).

d'strict is the creator of numerous highly-acclaimed public art projects, including at K-Pop Square in Seoul, and at Times Square, New York. We are also the producer and operator of "ARTE MUSEUM," the most popular media art exhibition space in Korea. Since September 2020, the exhibition has attracted more than 5 million visitors and has extended its reach to major cities around the globe. d'strict has won numerous domestic and international design awards, including the iF Design Award, for its innovative creative capabilities.

[ARTE MUSEUM]

ARTE MUSEUM is an immersive media art exhibition space presented by d'strict, acclaimed for creating the public media art 'WAVE' at COEX in Korea. Exhibits at ARTE MUSEUM center around the theme 'ETERNAL NATURE,' reinterpreting various elements and spaces in nature as immersive media art. The artworks, brought to life through the fusion of various digital media technologies and visual creativity, capture nature's eternal attributes and realistic presentation, allowing visitors to experience nature unconstrained by time and space.

ARTE MUSEUM is a global exhibition brand that launched its first venue in Jeju, South Korea, in September 2020. Since its inception, ARTE MUSEUM has extended its reach to major cities around the globe, establishing itself as a popular exhibition with a cumulative total of five million visitors. It has also won several global design awards, including the iF Design Award.

Join the team at ARTE MUSEUM in the US, with locations in Las Vegas and New York, and a new Los Angeles venue (ARTE MUSEUM LA) opening soon.

• ARTE MUSEUM: https://lasvegas.artemuseum.com/
• d'strict: https://www.dstrict.com/

[Position]

Location: Santa Monica, CA (onsite, 5 days/week at the SM museum)

Reports to: General Manager AMLA

JOB DISCRIPTION

Job Title: Operations Team Leader

Job Summary

Operations Team Leader will work to provide a safe and memorable experience for each visitor visiting the ARTE MUSEUM, through smooth running of the museum’s operation. They are the first point of contact for the Company. They welcome and greet visitors who visit the museum and answer any questions about the exhibition. They also coordinate front-desk activities and are responsible for reception, ticketing checking, rounding, MD Shop, and Tea Bar.

Duties and Responsibilities

• Responsible for overall command, coordination, and management of the operations team
• Takes responsibility for improving and streamlining workflow processes
• Participates in problem-solving and decision-making, supporting team members' skill development and workload distribution
• According to the Company, it is necessary to comply with and implement the operation policies and procedures of the museum and aims to enrich and enhance the experience of visitors.
• Work according to the work schedule, including weekends and public holidays, as the Museum operates year-round in the service industry. Be prepared for rotating shifts based on working hours.
• Greets and welcomes visitors, including VIPs and large groups, ensuring all Company service standards are adhered to.
• Provides visitors with a welcoming tour/speech that includes information about Company and its on-going exhibitions if necessary.

Reception

• Customer service, including reception and providing customers with exhibit descriptions and precautions.
• Explaining how to purchase tickets
• Crowd control in lobbies and entrances, etc.
• Ticket verification, including checking ticket validity
• Verifying eligibility for special discounts
• Manage VIP invitation tickets
• Manage stroller and wheelchair and rental list
• Manage storage lockers
• Troubleshooting in case of emergencies

Ticket checking

• Customer service, including reception and providing customers with exhibit descriptions and precautions
• Explaining how to purchase tickets
• Crowd control in lobbies and entrances, etc.
• Ticket verification, including checking ticket validity
• Verifying eligibility for special discounts
• Manage VIP invitation tickets
• Manage stroller and wheelchair and rental list
• Manage storage lockers
• Troubleshooting in case of emergencies

Rounding

• Walk around the exhibition zone to check if the mapping, warping, and focusing of the contents are in a good condition
• Checking and managing exhibit materials and contacting relevant teams if there are any issues with content or facilities.
• Arrange the customer-used wrap skirts displayed at the specific entrance
• Replace the severely damaged items in STAR RAINDROPS zone
• Organize the paper, crayons and tables in the Live Sketchbook zone
• Ensure optimal temperatures and scent control in each zone
• Crowd control, customer service
• Collecting lost items and delivering them to the gift shop
• Prevent incidents and follow the guideline
• Collecting any trash found in the exhibit

MD Shop

• Display the products on the shelves
• Explaining how to purchase the products
• Manage inventory quantities, put in and take out of the warehouse
• Manage supplies like wrappers and bags
• Conduct quarterly inventory audits
• Keeping the store clean
• Manage item payments, exchanges and refunds
• Cash management and delivery
• Store and manage lost and found items collected from the exhibition hall

Tea bar

• Take orders and assign the table
• Explaining how to purchase Tea Bar for additional walk-ins
• Making and serving beverages
• Managing and sharing inventory status in daily basis
• Maintain hygiene and cleanliness in the kitchen and Tea Bar

Job Requirements

• Making and serving beverages
• Managing and sharing inventory status in daily basis
• Maintain hygiene and cleanliness in the kitchen and Tea Bar
• Experience in supervising and coordinating within the team
• Understanding of exhibition content
• Understanding of operational processes and procedures
• Understanding of CS and Sanitary
• Active listening, clear communication skills
• Capability to comprehend exhibition contents and articulate it effectively
• followership, problem-solving skills
• Proactiveness, adaptability, ability to lead and support team members
• Ability to support and encourage team members
• Service-oriented mind (Using appropriate expressions and considering the situation and word choice)
• Up sales skill
• Ability to deal with emergencies
• A sense of service to help coworkers or customers
• Friendly, caring communication skills and the ability to communicate accurately

This is a full-time Salary Exempt role. Compensation range $73,000 to $83,000

D’strict/Arte Museum is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. D’strict/Arte Museum considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.