On-Site Operations & Claims Support Specialist

Montana State Fund; Helena (MT); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Education reimbursement

Job summary

Montana State Fund in Helena is seeking an Operations Support Specialist to ensure efficient operations and a top‑notch customer experience. You will support timely FROI intake, data management, and serve as the friendly first contact for visitors and callers.

Key duties include claim intake, routing, front desk coverage, travel and purchasing coordination, and supporting meetings and events. A high school diploma or GED with 2 years of related experience is required; a Bachelor's degree is

Qualifications

• High school diploma or GED plus 2 years related experience.
• Bachelor’s degree preferred.
• A customer‑centered, organized approach with strong communication and teamwork is expected.

Responsibilities

• Accurately enter FROI information into the Claim Center system and gather missing details.
• Verify policy coverage, apply claim coding, determine routing, and follow special handling instructions.
• Provide professional front desk support and manage visitation and phone inquiries.
• Coordinate travel, manage purchasing and supply inventory, track education/certifications, schedule meetings, and support events.

Skills

Customer service

Attention to detail

Communication skills

Team player

Education

High school diploma or GED

Bachelor’s Degree

Job description

Montana State Fund in Helena is seeking an Operations Support Specialist to ensure efficient operations and a top‑notch customer experience. You will support timely FROI intake, data management, and serve as the friendly first contact for visitors and callers.

Key duties include claim intake, routing, front desk coverage, travel and purchasing coordination, and supporting meetings and events. A high school diploma or GED with 2 years of related experience is required; a Bachelor's degree is