Operations Support Specialist

State of Montana; Helena (MT); On-site; USD 42,000 - 56,000; Full time

Job summary

Montana State Fund is seeking an Operations Support Specialist who plays a critical role in ensuring operational efficiency and an exceptional customer experience. You will support timely intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.

Key responsibilities include claim intake and data management, claim analysis and routing, front desk customer

Qualifications

• High school diploma or GED plus 2 years related experience, or an Associate's degree.
• Bachelor's degree preferred.
• Experience working in an administrative/support role is beneficial.

Responsibilities

• Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system and gather missing details from customers.
• Claim Analysis & Routing: Verify policy coverage, apply correct claim coding, determine routing, and follow special handling instructions.
• Front Desk Customer Support: Provide professional, friendly first point of contact; maintain reception coverage; uphold security protocols.
• Operations & Administrative Support: Coordinate travel, manage purchasing and inventory, track education and certifications, schedule meetings, and support events.

Education

High school diploma or GED

Associate's degree

Bachelor's Degree

Job description

This posting is scheduled to close on November 15, 2026.

About the Job

Montana State Fund (MSF) is seeking an Operations Support Specialist who plays a critical role in ensuring both operational efficiency and an exceptional customer experience. In this position, you will support the timely and accurate intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.

Key responsibilities include:

• Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system, gather missing details from customers, and maintain clear documentation for downstream claim review and investigation.
• Claim Analysis & Routing: Verify policy coverage, apply correct claim coding, determine appropriate claim routing, and follow special handling instructions when required.
• Front Desk Customer Support: Provide professional, friendly first point of contact service; maintain consistent reception coverage; and uphold building security protocols while supporting visitors and callers.
• Operations & Administrative Support: Coordinate travel arrangements, manage purchasing and supply inventory, assist with departmental education and certification tracking, schedule meetings, and support internal and external events.

About You

To find success and satisfaction in this role, candidates will possess the following traits:

• Enjoys being part of a supportive, customer centered team and takes satisfaction in creating organized, reliable processes.
• Approaches information gathering and data entry with accuracy, thoroughness, and curiosity, seeking clarity when details are incomplete or ambiguous.
• Communicates clearly and professionally with policyholders, injured employees, colleagues, and visitors, ensuring interactions are helpful and respectful.
• Stays composed when juggling multiple requests, adapting to shifting priorities while maintaining attention to detail.
• Brings good judgment, discretion, and professionalism to front desk responsibilities, customer interactions, and operational processes.
• Is dependable, collaborative, and motivated by helping employees and customers navigate their needs with confidence and ease.

At Montana State Fund, how we do our jobs matters to us as much as what we do. To support our customer-centered workplace, successful candidates are team players who possess:

• Customer and growth mindset
• Empathy
• Accountability
• Adaptability
• Resiliency
• Communication skills

About Montana State Fund

Montana State Fund is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to partner with employers and their employees to care for those injured on the job and champion a culture of workplace safety for our fellow Montanans.

Six values guide us in our day-to-day work:

• Do what's right
• Deliver with heart
• Focus on what matters
• Succeed together
• Find a better way
• Take the long view

Minimum Qualifications:

Required:

High school diploma or GED plus 2 years related experience, OR Associate's degree

Preferred:

Bachelor's Degree