Customer-First Operations Support Specialist

MSF; Helena (MT); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Life insurance

Retirement plan

Paid time off

Education reimbursement

Job summary

Montana State Fund in Helena, MT seeks an Operations Support Specialist to ensure operational efficiency and an excellent customer experience. You will manage the timely intake of First Reports of Injury (FROI), provide dependable administrative support, and serve as the welcoming first point of contact for visitors and callers.

Key duties include accurate data entry in the Claim Center, policy coverage checks, claim routing, travel coordination, and events support.

Qualifications

• Data entry accuracy and documentation
• Clear, professional communication with customers and colleagues
• Ability to multitask and adapt to changing priorities
• Front-desk professionalism and discretion
• Support in travel, procurement, and event coordination

Responsibilities

• Accurately enter FROI information into the Claim Center system and gather missing details.
• Verify policy coverage and apply correct claim coding.
• Provide front-desk customer support and visitor reception.
• Coordinate travel, purchasing, and supply inventory; assist with education tracking and events.

Skills

Attention to detail

Customer service

Data entry

Communication

Team collaboration

Discretion

Education

High school diploma or GED

Bachelor’s Degree

Job description

Montana State Fund in Helena, MT seeks an Operations Support Specialist to ensure operational efficiency and an excellent customer experience. You will manage the timely intake of First Reports of Injury (FROI), provide dependable administrative support, and serve as the welcoming first point of contact for visitors and callers.

Key duties include accurate data entry in the Claim Center, policy coverage checks, claim routing, travel coordination, and events support.