Registered Nurse ICU Full Time Night Shift 7pm730am Chestnut Hill Hospital

Temple Health; Helena (MT); On-site; USD 86,000 - 108,000; Full time

Benefits offered by this job

Health insurance

HSA/FSAs

Public retirement plan

457(b) deferred comp

Education reimbursement

Paid leave & holidays

Job summary

Montana State Fund is seeking a proactive Claims Manager to lead complex workers’ compensation claim handling and drive best-practice outcomes for our policyholders.

You will hire, coach, and develop Claims Examiners, oversee major claim reviews, and collaborate with Underwriting, Safety, and other departments to align strategy with business goals. Regular attendance at the designated workplace is expected.

Qualifications

• Bachelor’s degree plus five years workers’ compensation claims experience.
• Leadership or supervisory experience preferred.
• Ability to mentor staff and ensure compliance with MSF practices.
• Regular attendance at the workplace.

Responsibilities

• Lead and manage complex workers’ compensation claim handling functions.
• Hire, train, and develop Claims Examiners.
• Monitor claims data and loss ratios; communicate variances.
• Collaborate across departments on cross-functional initiatives.
• Provide project leadership and drive process improvements.

Skills

Leadership experience

Decision making

Mentoring

Strategic thinking

Education

Bachelor’s degree

Job description

This INTERNAL posting is open to current MSF employees and is scheduled to close on December 2, 2025 at 11:59pm.

About the job:

Are you ready to elevate your career and apply your deep claims expertise in a leadership capacity here at Montana State Fund?

We are seeking a proactive and results-driven individual to step into the Claims Manager role. This is a critical position where you will be the strategic and operational leader for an assigned book of business, ensuring we deliver on our commitment to our policyholders through best-in-class claim practices.

Required Skills

What you will do:

• Claims Management Leadership: Lead and manage complex workers’ compensation claim handling functions to resolve claim-related issues for the assigned book of business. Routinely evaluate claim files, provide necessary direction, and conduct financial approvals within authorized reserve and settlement authority. Conduct and provide direction for major claim reviews, including large loss, Catastrophic (CAT), and Permanent Total (PT) meetings. Assign and monitor examiner caseloads with a focus on the quality and timeliness of work to ensure customer experiences and accuracy meet Montana State Fund (MSF) best practice standards. Identify and own opportunities to improve our claims experience and product.
• **Team Development & Oversight: **Hire, train, lead, coach, and develop Claims Examiners to ensure optimal customer experiences, engagement, and performance. Set job performance expectations, conduct ongoing reviews, and finalize performance evaluations. Identify, develop, and implement growth opportunities, training, and career enhancement plans for the team. Manage and address staff performance issues in a timely and appropriate manner. Drive team engagement, growth, and effectiveness.
• Strategic & Financial Accountability: Manage, monitor, and evaluate claims and policy loss ratio measures, communicating variances to leadership and internal stakeholders (Underwriting, Safety, etc.). Monitor and address claim data discrepancies. Develop successful internal and external relationships and assist staff in handling escalated customer calls and resolving customer issues. Participate in planning, developing, and implementing consistent claim business unit processes, procedures, and strategies in collaboration with other managers.
• Enterprise Collaboration & Project Leadership: In partnership with other department leaders, collaborate on efforts to elevate our customer's experience with Montana State Fund. Provide leadership and oversight for cross-functional initiatives and enterprise projects that require inter-departmental collaboration, managing scope, ensuring team alignment, and driving timely execution in partnership with other department leaders. Participate in the planning, development, and implementation of corporate and/or departmental policies, business processes, and operation management. Seek constant improvement by sharing the most current job knowledge and technical skills with others.

Project support and other duties as assigned.

Required Experience

What you will need (minimum qualifications):

• Bachelor’s degree plus five (5) years progressively responsible workers’ compensation claims experience.

  • (or combination of education and MSF indemnity claims experience)

  • (or sooner when performance demonstrates the ability to perform Claim Manager work for internal candidates only)

• Leadership, managerial and/or supervisory experience is preferred.

• Leadership, Managerial and/or supervisory experience may be used in lieu of experience for up to two (2) years of workers’ compensation experience with MSF when sufficient claim expertise is demonstrated.

**Other requirements: **

• Regular attendance and presence in the designated workplace.

• Must have demonstrated high level of judgement and decision making.

• Must have demonstrated ability to mentor effectively.

• Must have demonstrated high level of compliance with MSF Claim Best Practices, Montana Workers’ Compensation Statutes and other jurisdictional case law application.

Compensation and Benefits:
Pay range MGR: Starting salary for this exempt position begins at $86,300 - $107,900 per year. The maximum salary range for this role is $129,600.

Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:

• Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
• Flexible spending accounts for dependent care and medical expenses.
• Public employees’ retirement plan tax-deferred contributions with a generous employer match.
• Optional 457(b) deferred compensation to further increase retirement savings.
• Higher education reimbursement and other training and development programs.
• Robust personal leave, paid holidays, and extended leave

Qualifications:

What you will do:

• Claims Management Leadership: Lead and manage complex workers’ compensation claim handling functions to resolve claim-related issues for the assigned book of business. Routinely evaluate claim files, provide necessary direction, and conduct financial approvals within authorized reserve and settlement authority. Conduct and provide direction for major claim reviews, including large loss, Catastrophic (CAT), and Permanent Total (PT) meetings. Assign and monitor examiner caseloads with a focus on the quality and timeliness of work to ensure customer experiences and accuracy meet Montana State Fund (MSF) best practice standards. Identify and own opportunities to improve our claims experience and product.
• **Team Development & Oversight: **Hire, train, lead, coach, and develop Claims Examiners to ensure optimal customer experiences, engagement, and performance. Set job performance expectations, conduct ongoing reviews, and finalize performance evaluations. Identify, develop, and implement growth opportunities, training, and career enhancement plans for the team. Manage and address staff performance issues in a timely and appropriate manner. Drive team engagement, growth, and effectiveness.
• Strategic & Financial Accountability: Manage, monitor, and evaluate claims and policy loss ratio measures, communicating variances to leadership and internal stakeholders (Underwriting, Safety, etc.). Monitor and address claim data discrepancies. Develop successful internal and external relationships and assist staff in handling escalated customer calls and resolving customer issues. Participate in planning, developing, and implementing consistent claim business unit processes, procedures, and strategies in collaboration with other managers.
• Enterprise Collaboration & Project Leadership: In partnership with other department leaders, collaborate on efforts to elevate our customer's experience with Montana State Fund. Provide leadership and oversight for cross-functional initiatives and enterprise projects that require inter-departmental collaboration, managing scope, ensuring team alignment, and driving timely execution in partnership with other department leaders. Participate in the planning, development, and implementation of corporate and/or departmental policies, business processes, and operation management. Seek constant improvement by sharing the most current job knowledge and technical skills with others.

Project support and other duties as assigned.