Operations Support Specialist

Water Resources Office; Helena (MT); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

Montana State Fund in Helena is seeking an Operations Support Specialist to manage FROI intake, data accuracy, and claim routing while delivering friendly front desk service and supporting operations tasks.

The role emphasizes accurate data entry, policy verification, and efficient coordination of travel, purchasing, and event support to ensure smooth daily operations.

Qualifications

• High school diploma or GED plus 2 years related experience, or an Associate's degree.
• Bachelor's degree preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Accurately enter First Reports of Injury (FROI) data into the Claim Center system and gather missing details.
• Verify policy coverage, apply correct claim coding, and determine routing per procedures.
• Provide professional front desk support for visitors and callers, maintaining security and reception coverage.
• Coordinate general operations tasks including travel, purchasing, inventory, training tracking, meetings and events.

Skills

Customer mindset

Empathy

Accountability

Resiliency

Education

High school diploma or GED

Associate's degree

Bachelor's Degree

Job description

Job Description - Operations Support Specialist (26142801)

Position Title: Operations Support Specialist - ( 26142801 )

This posting is scheduled to close on November 15, 2026.

About the Job

Montana State Fund (MSF) is seeking an Operations Support Specialist who plays a critical role in ensuring both operational efficiency and an exceptional customer experience. In this position, you will support the timely and accurate intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.

Key Responsibilities

Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system, gather missing details from customers, and maintain clear documentation for downstream claim review and investigation.

Claim Analysis & Routing: Verify policy coverage, apply correct claim coding, determine appropriate claim routing, and follow special handling instructions when required.

Front Desk Customer Support: Provide professional, friendly first point of contact service; maintain consistent reception coverage; and uphold building security protocols while supporting visitors and callers.

Operations & Administrative Support: Coordinate travel arrangements, manage purchasing and supply inventory, assist with departmental education and certification tracking, schedule meetings, and support internal and external events.

About You

To find success and satisfaction in this role, candidates will possess the following traits:

Enjoys being part of a supportive, customer centered team and takes satisfaction in creating organized, reliable processes.

Approaches information gathering and data entry with accuracy, thoroughness, and curiosity, seeking clarity when details are incomplete or ambiguous.

Communicates clearly and professionally with policyholders, injured employees, colleagues, and visitors, ensuring interactions are helpful and respectful.

Stays composed when juggling multiple requests, adapting to shifting priorities while maintaining attention to detail.

Brings good judgment, discretion, and professionalism to front desk responsibilities, customer interactions, and operational processes.

Is dependable, collaborative, and motivated by helping employees and customers navigate their needs with confidence and ease.

Skills and Traits

Customer and growth mindset

Empathy

Accountability

Resiliency

About Montana State Fund

Montana State Fund is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to partner with employers and their employees to care for those injured on the job and champion a culture of workplace safety for our fellow Montanans.

Six values guide us in our day-to-day work:

Do what's right

Deliver with heart

Focus on what matters

Succeed together

Find a better way

Take the long view

Minimum Qualifications

Required: High school diploma or GED plus 2 years related experience, OR Associate's degree

Preferred: Bachelor's Degree

Salary

17.88 - 22.31 Hourly

Telework Eligibility : Not Telework Eligible

Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

1

Employee Status

Regular

Schedule

Full-Time

Job Type

Standard

Shift

Day Job

Travel

No

Primary Location

Helena

Agency

Montana State Fund

Union

Montana Federation of Public Employees

Required Application Materials

Resume

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.