Front Desk & Claims Intake Specialist

State of Montana; Helena (MT); On-site; USD 42,000 - 56,000; Full time

Job summary

Montana State Fund is seeking an Operations Support Specialist who plays a critical role in ensuring operational efficiency and an exceptional customer experience. You will support timely intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.

Key responsibilities include claim intake and data management, claim analysis and routing, front desk customer

Qualifications

• High school diploma or GED plus 2 years related experience, or an Associate's degree.
• Bachelor's degree preferred.
• Experience working in an administrative/support role is beneficial.

Responsibilities

• Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system and gather missing details from customers.
• Claim Analysis & Routing: Verify policy coverage, apply correct claim coding, determine routing, and follow special handling instructions.
• Front Desk Customer Support: Provide professional, friendly first point of contact; maintain reception coverage; uphold security protocols.
• Operations & Administrative Support: Coordinate travel, manage purchasing and inventory, track education and certifications, schedule meetings, and support events.

Education

High school diploma or GED

Associate's degree

Bachelor's Degree

Job description

Montana State Fund is seeking an Operations Support Specialist who plays a critical role in ensuring operational efficiency and an exceptional customer experience. You will support timely intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.

Key responsibilities include claim intake and data management, claim analysis and routing, front desk customer