Operations Support Specialist

MSF; Helena (MT); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Life insurance

Retirement plan

Paid time off

Education reimbursement

Job summary

Montana State Fund in Helena, MT seeks an Operations Support Specialist to ensure operational efficiency and an excellent customer experience. You will manage the timely intake of First Reports of Injury (FROI), provide dependable administrative support, and serve as the welcoming first point of contact for visitors and callers.

Key duties include accurate data entry in the Claim Center, policy coverage checks, claim routing, travel coordination, and events support.

Qualifications

• Data entry accuracy and documentation
• Clear, professional communication with customers and colleagues
• Ability to multitask and adapt to changing priorities
• Front-desk professionalism and discretion
• Support in travel, procurement, and event coordination

Responsibilities

• Accurately enter FROI information into the Claim Center system and gather missing details.
• Verify policy coverage and apply correct claim coding.
• Provide front-desk customer support and visitor reception.
• Coordinate travel, purchasing, and supply inventory; assist with education tracking and events.

Skills

Attention to detail

Customer service

Data entry

Communication

Team collaboration

Discretion

Education

High school diploma or GED

Bachelor’s Degree

Job description

About the Job:

Montana State Fund (MSF) is seeking an Operations Support Specialist who plays a critical role in ensuring both operational efficiency and an exceptional customer experience. In this position, you will support the timely and accurate intake of First Reports of Injury (FROI), provide dependable administrative support to the operations team, and serve as a welcoming, professional first point of contact for visitors and callers.

Key responsibilities include:

• Claim Intake & Data Management: Accurately enter FROI information into the Claim Center system, gather missing details from customers, and maintain clear documentation for downstream claim review and investigation.
• Claim Analysis & Routing: Verify policy coverage, apply correct claim coding, determine appropriate claim routing, and follow special handling instructions when required .
• Front Desk Customer Support: Provide professional, friendly first - point - of - contact service; maintain consistent reception coverage; and uphold building security protocols while supporting visitors and callers.
• Operations & Administrative Support: Coordinate travel arrangements, manage purchasing and supply inventory, assist with departmental education and certification tracking, schedule meetings, and support internal and external events.

Required Skills

About You:

To find success and satisfaction in this role, candidates will possess the following traits:

• Enjoys being part of a supportive, customer - centered team and takes satisfaction in creating organized, reliable processes.
• Approaches information gathering and data entry with accuracy, thoroughness, and curiosity, seeking clarity when details are incomplete or ambiguous.
• Communicates clearly and professionally with policyholders, injured employees, colleagues, and visitors, ensuring interactions are helpful and respectful.
• Stays composed when juggling multiple requests, adapting to shifting priorities while maintaining attention to detail.
• Brings good judgment, discretion, and professionalism to front - desk responsibilities, customer interactions, and operational processes.
• Is dependable, collaborative, and motivated by helping employees and customers navigate their needs with confidence and ease.

At Montana State Fund, how we do our jobs matters to us as much as what we do. To support our customer-centered workplace, successful candidates are team players who possess :

• Customer and growth mindset
• Empathy
• Accountability
• Resiliency

Required Experience

Minimum Qualifications:

Required:

• High school diploma or GED plus 2 years related experience, OR

Preferred:

Bachelor’s Degree

About Montana State Fund:

Montana State Fund is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to partner with employers and their employees to care for those injured on the job and champion a culture of workplace safety for our fellow Montanans. Six values guide us in our day-to-day work:

• Do what’s right
• Deliver with heart
• Focus on what matters
• Succeed together
• Find a better way
• Take the long view

Job location:

This position requires on-site presence in the Helena, MT office.

Working conditions:

F ast paced general office environment . Some stress may occur . Regular travel not expected but may occur occasionally around organizational specific events or during the course of employment . Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, detailed verbal communications and fine finger manipulation for working with computer keyboards.

Compensation and Benefits: Starting salary for this non-exempt position begins at $37,200 - $46,400 per year ( $17.88 - $22.31/ hour) .

Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:

• Comprehensive health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
• Flexible spending accounts for dependent care and medical expenses.
• Public employees’ retirement plan tax-deferred contributions with a generous employer match.
• Optional 457(b) deferred compensation to further increase retirement savings.
• Higher education reimbursement and other training and development programs.
• Robust personal leave, paid holidays, and extended leave.