On-Site Open Order Specialist - Inside Sales Support

Power/mation; Saint Paul (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Power/mation in Saint Paul, MN, is seeking an Open Order Specialist to support Inside Sales by answering calls, tracking orders, expediting issues, and coordinating fulfillment. This full-time on-site role ensures timely delivery and clear communication between customers, suppliers, and internal teams.

You'll monitor order status, collaborate with purchasing, logistics, and sales, prepare open-order reports, and contribute to quarterly customer reviews.

Qualifications

• 2+ years in customer service or order management in industrial automation, manufacturing or distribution.
• Experience with Epicor Profit 21 / P21 ERP systems.
• HubSpot experience is a plus.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, customer-focused attitude with a problem-solving mindset.

Responsibilities

• Monitor and track status of customer orders, shipments, and deliveries.
• Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays.
• Coordinate with purchasing, inside sales, and logistics to ensure timely product availability.
• Maintain accurate records of order status, delivery timelines, and customer inventory levels.
• Expedite urgent orders and prioritize based on customer needs or back-orders.
• Troubleshoot supply-chain bottlenecks or disruptions in collaboration with purchasing.
• Partner with other sales personnel and departments to deliver exceptional customer service.
• Prepare regular open-order reports and assist with quarterly customer-review meetings.
• Professionally answer and direct incoming calls.
• Perform additional duties as needed to ensure a positive customer experience.

Skills

Customer service

Order management

Communication

Organization

Tools

Epicor Profit 21 / P21

HubSpot

Job description

Power/mation in Saint Paul, MN, is seeking an Open Order Specialist to support Inside Sales by answering calls, tracking orders, expediting issues, and coordinating fulfillment. This full-time on-site role ensures timely delivery and clear communication between customers, suppliers, and internal teams.

You'll monitor order status, collaborate with purchasing, logistics, and sales, prepare open-order reports, and contribute to quarterly customer reviews.