Open Order Specialist (Inside Sales Support)

Power/mation; Saint Paul (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Power/mation in Saint Paul, MN, is seeking an Open Order Specialist to support Inside Sales by answering calls, tracking orders, expediting issues, and coordinating fulfillment. This full-time on-site role ensures timely delivery and clear communication between customers, suppliers, and internal teams.

You'll monitor order status, collaborate with purchasing, logistics, and sales, prepare open-order reports, and contribute to quarterly customer reviews.

Qualifications

• 2+ years in customer service or order management in industrial automation, manufacturing or distribution.
• Experience with Epicor Profit 21 / P21 ERP systems.
• HubSpot experience is a plus.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, customer-focused attitude with a problem-solving mindset.

Responsibilities

• Monitor and track status of customer orders, shipments, and deliveries.
• Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays.
• Coordinate with purchasing, inside sales, and logistics to ensure timely product availability.
• Maintain accurate records of order status, delivery timelines, and customer inventory levels.
• Expedite urgent orders and prioritize based on customer needs or back-orders.
• Troubleshoot supply-chain bottlenecks or disruptions in collaboration with purchasing.
• Partner with other sales personnel and departments to deliver exceptional customer service.
• Prepare regular open-order reports and assist with quarterly customer-review meetings.
• Professionally answer and direct incoming calls.
• Perform additional duties as needed to ensure a positive customer experience.

Skills

Customer service

Order management

Communication

Organization

Tools

Epicor Profit 21 / P21

HubSpot

Job description

Power/mation has an immediate opening for an Open Order Specialist to support our Inside Sales team by answering incoming calls, tracking open orders, expediting issues, coordinating fulfillment, maintaining clear communication between internal teams, suppliers & customer to ensure timely delivery. This role is essential to maintaining the accuracy, responsiveness, and reliability our customers expect from every Power/mation experience.

This is a full-time position working Monday-Friday at our corporate office in Saint Paul, Minnesota. This role is not eligible for remote or hybrid work.

We're a team that values collaboration and exceptional service. In this role, you'll have the opportunity to make a real impact, work with talented professionals, and grow your career in a supportive, forward-thinking environment.

What You'll Do

• Monitor and track the status of customer orders, shipments, and deliveries.
• Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays.
• Coordinate with purchasing, inside sales, and logistics to ensure timely product availability.
• Maintain accurate records of order status, delivery timelines, and customer inventory levels.
• Expedite urgent orders and prioritize based on customer needs or back-orders.
• Troubleshoot supply-chain bottlenecks or disruptions in collaboration with purchasing.
• Partner with other sales personnel and departments to deliver exceptional customer service.
• Prepare regular open-order reports and assist with quarterly customer-review meetings.
• Professionally answer and direct incoming calls.
• Perform additional duties as needed to ensure a positive customer experience.

What We're Looking For

• 2+ years of customer service or order management experience, ideally in industrial automation, manufacturing or distribution
• Intermediate ERP-system experience (Epicor Profit 21 / P21 preferred)
• HubSpot experience is also a plus
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional, customer-focused attitude with a problem-solving mindset

ABOUT POWER/MATION

With a rich history dating back to 1961, Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services. Visit our website atwww.powermation.comto learn more about our history and future.