Open Order Specialist

Power/mation; Saint Paul (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Power/mation has an immediate opening for an Open Order Specialist to support our Inside Sales team by answering incoming calls, tracking open orders, expediting issues, coordinating fulfillment, maintaining clear communication between internal teams, suppliers & customer to ensure timely delivery. This role is full-time at our Saint Paul office.

2+ years in customer service or order management and experience with Epicor Profit 21 / P21 are preferred; HubSpot is a plus.

Qualifications

• 2+ years of customer service or order management experience in industrial automation, manufacturing or distribution.
• Experience with ERP systems, preferably Epicor Profit 21 / P21.
• HubSpot experience is a plus.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor and track the status of customer orders, shipments, and deliveries.
• Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays.
• Coordinate with purchasing, inside sales, and logistics to ensure timely product availability.
• Maintain accurate records of order status, delivery timelines, and customer inventory levels.
• Expedite urgent orders and prioritize based on customer needs or back-orders.
• Troubleshoot supply-chain bottlenecks or disruptions in collaboration with purchasing.
• Partner with other sales personnel and departments to deliver exceptional customer service.
• Prepare regular open-order reports and assist with quarterly customer-review meetings.
• Professionally answer and direct incoming calls.

Skills

Customer service

Order management

ERP systems

HubSpot

Tools

Epicor Profit 21

Job description

Power/mation has an immediate opening for an Open Order Specialist to support our Inside Sales team by answering incoming calls, tracking open orders, expediting issues, coordinating fulfillment, maintaining clear communication between internal teams, suppliers & customer to ensure timely delivery. This role is essential to maintaining the accuracy, responsiveness, and reliability our customers expect from every Power/mation experience.

This is a full-time position working Monday-Friday at our corporate office in Saint Paul, Minnesota. This role is not eligible for remote or hybrid work.

We're a team that values collaboration and exceptional service. In this role, you'll have the opportunity to make a real impact, work with talented professionals, and grow your career in a supportive, forward-thinking environment.

What You'll Do

• Monitor and track the status of customer orders, shipments, and deliveries.
• Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays.
• Coordinate with purchasing, inside sales, and logistics to ensure timely product availability.
• Maintain accurate records of order status, delivery timelines, and customer inventory levels.
• Expedite urgent orders and prioritize based on customer needs or back-orders.
• Troubleshoot supply-chain bottlenecks or disruptions in collaboration with purchasing.
• Partner with other sales personnel and departments to deliver exceptional customer service.
• Prepare regular open-order reports and assist with quarterly customer-review meetings.
• Professionally answer and direct incoming calls.
• Perform additional duties as needed to ensure a positive customer experience.

What We're Looking For

• 2+ years of customer service or order management experience, ideally in industrial automation, manufacturing or distribution
• Intermediate ERP-system experience (Epicor Profit 21 / P21 preferred)
• HubSpot experience is also a plus
• Strong communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional, customer-focused attitude with a problem-solving mindset

ABOUT POWER/MATION

With a rich history dating back to 1961, Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services. Visit our website atwww.powermation.comto learn more about our history and future.