On-Site Network Systems Support Engineer

S & R Computer Associates Inc; Greenville (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Job summary

S & R Computer Associates Inc. is seeking full-time IT professionals to support small to mid-sized business clients. This in-office role requires diagnosing and resolving hardware, software, and network issues across Windows servers/desktops, virtualization platforms, and mobile devices.

The ideal candidate brings 3–5 years of IT experience, strong communication, and solid documentation skills. Relevant certifications and a clean driving record are desirable.

Qualifications

• This role prefers 3–5 years maintaining PC hardware, software, servers, and network systems.
• Education may substitute for experience.
• Bachelor's or higher preferred in IT-related fields; associates considered.

Responsibilities

• Provide network, server, virtualization, workstation, and help desk support for clients.
• Manage support tickets from first report through resolution with clear communication.
• Document problems, resolutions, and client environments accurately.
• Collaborate on team projects and adapt to changing priorities.

Skills

Network fundamentals

Windows server experience

VMware/Hyper-V knowledge

ConnectWise tools

Help desk/ticketing

Documentation

TCP/IP/DNS/DHCP

Teamwork/communication

Troubleshooting

On-site support

Education

Bachelor's degree in Information Systems/CS/Cybersecurity/Networking or related

Associate's degree considered

Certifications: CompTIA A+, Network+, Microsoft, VMware, Linux, Cisco CCENT/CCNA

Tools

ConnectWise Manage

ConnectWise Automate

ConnectWise Control

Job description

S & R Computer Associates Inc. is seeking full-time IT professionals to support small to mid-sized business clients. This in-office role requires diagnosing and resolving hardware, software, and network issues across Windows servers/desktops, virtualization platforms, and mobile devices.

The ideal candidate brings 3–5 years of IT experience, strong communication, and solid documentation skills. Relevant certifications and a clean driving record are desirable.