Network Technician I: Client-Facing On-Site & Remote Support

Susquehanna Computer Innovations, Inc.; Williamsport (Lycoming County); On-site; USD 40,000 - 60,000; Full time

Job summary

Susquehanna Computer Innovations, Inc. is seeking a full-time technician responsible for maintaining client relationships and providing technical support. You will troubleshoot networks, assist in product delivery, and complete necessary documentation while maintaining required technical certifications.

Ideal candidates will have a high school diploma, technical certifications like CompTIA A+ and Network+, and experience with various operating systems. This role requires a proactive approach and the ability to work independently.

Qualifications

• High School Diploma or GED required.
• Vocational education or some college courses preferred.
• Associate’s Degree or Trade/Technical School is a plus.

Responsibilities

• Maintain relationships with existing and prospective clients.
• Complete troubleshooting and repair for client systems.
• Respond to Help Desk requests on-site, remote, and via phone.
• Prep network devices for installation.
• Assist with technical support for in-house users.

Skills

CompTIA A+

CompTIA Network+

Technical communication

Research of technical issues

Help-Desk tools

Multiple Operating Systems – Windows, Linux, Mac

PC / Server Hardware evaluation

Education

HS Diploma or GED

Vocational School or some college courses

Associate’s Degree, Trade or Technical School

Tools

Microsoft MCP

Job description

Susquehanna Computer Innovations, Inc. is seeking a full-time technician responsible for maintaining client relationships and providing technical support. You will troubleshoot networks, assist in product delivery, and complete necessary documentation while maintaining required technical certifications.

Ideal candidates will have a high school diploma, technical certifications like CompTIA A+ and Network+, and experience with various operating systems. This role requires a proactive approach and the ability to work independently.