Client Site Service Technician

Complete Network Support; Camarillo (CA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Job summary

Complete Network is seeking a client-site service technician in Westlake Village, CA to provide on-site and remote support for our customers, resolving desktop issues and ensuring service continuity.

The ideal candidate has an associate or bachelor’s degree in computer science or IT and 2–5 years of experience, paired with strong communication and troubleshooting abilities and the capacity to work independently in a fast-paced environment.

Qualifications

• Requires an Associates or Bachelors degree in CS/IT.
• 2–5 years of desktop support experience.
• Strong communication and technical skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide on-site and remote desktop support for customers.
• Troubleshoot hardware and OS issues.
• Explain technical information clearly to customers.
• Maintain organized documentation of issues and resolutions.

Skills

Windows Admin

Active Directory

Networking basics

VPN

Remote support

Troubleshooting

Customer service

Documentation

Time management

On-site support

Education

CS/IT degree

Tools

VMware

SQL

Cisco IOS

Linux

Antivirus

Backup software

Job description

Complete Network is looking for a client site service technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues onsite one of our top clients in Westlake Village, CA. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

• Good personality - Able to interact with and support customers while maintaining a friendly attitude
• Highly organized
• Excellent time management skills
• Strong verbal and written communication skills
• Strong search engine and research capabilities
• Windows System Administration in a distributed environment - Desktop and Server
• Active Directory Administration
• Application Support and Administration
• Anti-virus administration and malware remediation
• Backup and recovery software
• Troubleshooting of hardware and OS issues
• Mobile device support
• Networking concepts and hardware
• Familiarity with network cabling
• Understanding TCP/IP Networking
• Switches, Routers, and Firewalls
• Wireless networks
• Remote-access and site-to-site VPN

Any of the following skills and/or certifications are a plus:

• Microsoft Windows Server
• Microsoft Exchange
• Cisco IOS and/or ASA firewall
• Linux
• VMware
• SQL

Other Requirements:

• Candidate must be willing to work overtime and be on call.
• Candidate must have reliable transportation.
• Candidate must be able to work from home.

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement. Come join our growing team in a fun and dynamic work environment.