On-Site Network Support Tier II - Broadband & Wi-Fi Expert

SONIFI Health Incorporated; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Job summary

SONIFI Health Incorporated in Sioux Falls, SD, is seeking a Network Support Tier 2 Engineer to troubleshoot advanced network issues and support mission-critical broadband environments. This on-site role prioritizes customer service and technical expertise within a fast-paced TAC environment.

Responsibilities include escalation handling for broadband products, WAN/LAN, and RF technologies, plus coordination with field techs and engineering teams.

Qualifications

• Associate degree in a related technical field or equivalent experience.
• Experience supporting enterprise networks, broadband, or managed services.
• Strong knowledge of routing, switching, WAN/LAN, Cisco equipment, OSI model, and RF fundamentals.
• Excellent troubleshooting, analytical, and problem-solving skills with strong customer focus.
• Ability to work independently while contributing to a 24x7 support environment.

Responsibilities

• Provide advanced technical support for broadband networks and managed services as a TAC resource.
• Troubleshoot, diagnose, and resolve complex network, hardware, and software issues (WAN/LAN, routing, wireless).
• Perform remote maintenance, upgrades, configuration changes, proactive monitoring, and root cause analysis.
• Coordinate field dispatches, recommend replacements, and maintain accurate customer records.
• Identify recurring issues and contribute to knowledge base and training for continuous improvement.

Skills

Networking support

Customer service

Troubleshooting

Communication

Education

Associate degree in related technical field

Tools

Cisco networking equipment

Job description

SONIFI Health Incorporated in Sioux Falls, SD, is seeking a Network Support Tier 2 Engineer to troubleshoot advanced network issues and support mission-critical broadband environments. This on-site role prioritizes customer service and technical expertise within a fast-paced TAC environment.

Responsibilities include escalation handling for broadband products, WAN/LAN, and RF technologies, plus coordination with field techs and engineering teams.