Technical Support Specialist - Tier 2 Level 1 (On-Site)

SONIFI Health Incorporated.; Sioux Falls (SD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off (PTO)

Flexible work arrangements

Pet insurance

On-demand pay

Job summary

SONIFI Health Incorporated in Sioux Falls, SD, is seeking a full-time Technical Support Tier 2 – Level 1 to join our Technical Assistance Center. You will provide phone and email support for hospitality technology systems, troubleshoot remote issues, and document activity in Salesforce.

This on-site role emphasizes hands-on problem solving and customer interaction, with a schedule that may include nights, weekends, and holidays in a 24/7 support environment.

Qualifications

• Associate’s degree in a technical field or equivalent experience.
• Experience providing phone-based technical support.
• Basic understanding of networking concepts including Cisco routers/switches and wireless protocols.
• Strong verbal and written communication for customer interactions.
• Ability to follow troubleshooting procedures under pressure.
• Interest in learning across technology platforms.

Responsibilities

• Provide phone and email technical support for SONIFI’s hospitality technology systems.
• Troubleshoot remote issues involving software, hardware, portals, and networks.
• Document interactions and troubleshooting steps in Salesforce.
• Identify recurring issues and suggest process improvements.
• Follow established procedures and communicate clearly with customers.
• Maintain availability in a 24/7 support environment with fixed or rotating schedules.
• Manage multiple priorities in a call-center setting.

Skills

Phone-based support

Remote troubleshooting

Customer service

Cisco basics

Wireless networking

Networking concepts

Written communication

Education

Associate’s degree in a technical field

Tools

Salesforce

Remote access tools

Windows / macOS

Ticketing systems

Job description

SONIFI Health Incorporated in Sioux Falls, SD, is seeking a full-time Technical Support Tier 2 – Level 1 to join our Technical Assistance Center. You will provide phone and email support for hospitality technology systems, troubleshoot remote issues, and document activity in Salesforce.

This on-site role emphasizes hands-on problem solving and customer interaction, with a schedule that may include nights, weekends, and holidays in a 24/7 support environment.