Onsite Technical Support Specialist

SONIFI Solutions, Inc.; Sioux Falls (SD); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off (PTO)

Flexible work arrangements

Professional development opportunities

Pet insurance

On-demand pay

Résumé du poste

SONIFI Health is seeking a full-time Technical Support Tier 2 – Level 1 to join our on-site TAC team in Sioux Falls, SD. You will provide phone and email support, troubleshoot software/hardware issues, and document interactions in Salesforce while ensuring rapid problem resolution for hospitality technology systems.

This on-site role requires flexibility for fixed or rotating shifts, including nights, weekends, and holidays, with a focus on customer satisfaction and ongoing learning in a

Qualifications

• Provide phone and email technical support in a fast-paced TAC environment.
• Troubleshoot remote technical issues involving software, hardware, and networks.
• Document customer interactions and troubleshoot activity in Salesforce.
• Identify recurring issues and communicate improvement opportunities.

Responsabilités

• Provide phone and email technical support for SONIFI’s hospitality technology systems.
• Troubleshoot and resolve remote technical issues involving system software and hardware, customer portals, and Wi‑Fi networks.
• Document customer interactions and case information accurately in Salesforce.
• Identify patterns and communicate opportunities to improve processes and customer experience.
• Follow established troubleshooting procedures and communicate clearly with customers.
• Maintain a consistent presence in a 24/7 support environment with fixed or rotating shifts.

Connaissances

Customer support

Technical troubleshooting

Remote diagnostics

Communication skills

Outils

Salesforce

Description du poste

SONIFI is known around the world as the best guest technology provider in hospitality, and it’s all because of the people behind the technology. For more than 45 years, SONIFI has been where employees thrive on collaboration and curiosity, helping hotels solve challenges with patented innovations that shape technology experiences for staff, guests, and the best companies in the industry. For the next step in your career, it’s time to set a new standard with SONIFI.

We’re looking for a full-time Technical Support Tier 2 – Level 1 to join our Technical Assistance Center (TAC) team in Sioux Falls, SD. This is a great opportunity for an early-career technical professional who enjoys solving problems, working directly with customers, and building hands‑on knowledge across a variety of technologies.

As a first-line technical resource for SONIFI’s hospitality technology products, you’ll troubleshoot issues remotely by phone and email, help minimize customer downtime, and keep hotel technology working as expected.

NOTE: This is an on-site position in Sioux Falls, SD. This role is focused on technical support and troubleshooting rather than network engineering or infrastructure design.

What you’ll do

• Provide phone and email technical support for SONIFI’s hospitality technology systems, delivering responsive, customer-focused assistance in a fast-paced Technical Assistance Center environment.
• Troubleshoot and resolve remote technical issues involving system software and hardware, customer portals and remote-access tools, internet connectivity and Wi‑Fi networks, and MATV and video delivery systems.
• Document customer interactions, troubleshooting activity, and case information accurately in Salesforce while assisting with data gathering and reporting.
• Identify recurring issues and patterns in support cases and communicate potential opportunities to improve processes, systems, or the customer support experience.
• Follow established troubleshooting procedures while using sound judgment to diagnose problems, identify appropriate solutions, and communicate clearly with customers throughout the support process.
• Maintain a consistent and dependable presence in a 24/7 support environment and work an assigned fixed or rotating schedule, which may include nights, weekends, and holidays as needed.
• Remain composed, organized, and customer-focused while managing technical issues and multiple priorities in a call‑center environment

Together, we can build your future!

We offer a competitive compensation package including health, dental, vision, 401(k) with employer match, paid time off (PTO), flexible work arrangements, professional development opportunities, pet insurance, and on-demand pay.

SONIFI and SONIFI Health are proud to be an Equal Opportunity Employer. All qualified applicants will be considered regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

If you require assistance with the online application due to a disability, please contact Human Resources at 605-988-1000.

SONIFI participates in E-Verify to confirm authorization to work in the United States.