On-Site Tech Support: Tier 2 Level 1 (Hospitality)

SONIFI Health Incorporated; Sioux Falls (SD); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off (PTO)

Flexible work arrangements

Professional development opportunities

Pet insurance

On-demand pay

Job summary

SONIFI Health Incorporated in Sioux Falls, SD, seeks a full-time Technical Support Tier 2 - Level 1 to join its on-site TAC team. You will troubleshoot remotely by phone/email, document activities in Salesforce, and help maintain hotel technology systems.

Ideal candidates have an associate degree or equivalent, comfort with phone-based support, Cisco basics, and a strong desire to learn across technology platforms. Hours may include nights and weekends.

Qualifications

• Associate's degree in a technical field or equivalent experience.
• Experience delivering phone-based technical support and remote troubleshooting.
• Basic network concepts and OSI model understanding.

Responsibilities

• Provide phone and email technical support for hospitality systems in a TAC environment.
• Troubleshoot remote issues involving software, hardware, portals, networking, and video delivery systems.
• Document interactions and cases accurately in Salesforce for reporting.
• Identify recurring issues and suggest process improvements.
• Follow established troubleshooting procedures with clear customer communication.
• Work a 24/7 on-site schedule, including nights, weekends and holidays as needed.
• Remain composed, organized, and customer-focused while managing multiple priorities.

Skills

Phone support

Cisco basics

OSI model

Communication

Troubleshooting

Learning minded

Education

Associate's degree or equivalent

Tools

Salesforce

Remote access tools

Job description

SONIFI Health Incorporated in Sioux Falls, SD, seeks a full-time Technical Support Tier 2 - Level 1 to join its on-site TAC team. You will troubleshoot remotely by phone/email, document activities in Salesforce, and help maintain hotel technology systems.

Ideal candidates have an associate degree or equivalent, comfort with phone-based support, Cisco basics, and a strong desire to learn across technology platforms. Hours may include nights and weekends.