Onsite Tech Support Specialist — Hospitality IT

SONIFI Health Incorporated.; Sioux Falls (SD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off (PTO)

Flexible work arrangements

Professional development opportunities

Pet insurance

On-demand pay

Job summary

SONIFI Health is seeking a full-time Technical Support Tier 2 – Level 1 to join our on-site TAC team in Sioux Falls, SD. You will provide phone and email support, troubleshoot software/hardware issues, and document interactions in Salesforce while ensuring rapid problem resolution for hospitality technology systems.

This on-site role requires flexibility for fixed or rotating shifts, including nights, weekends, and holidays, with a focus on customer satisfaction and ongoing learning in a

Qualifications

• Provide phone and email technical support in a fast-paced TAC environment.
• Troubleshoot remote technical issues involving software, hardware, and networks.
• Document customer interactions and troubleshoot activity in Salesforce.
• Identify recurring issues and communicate improvement opportunities.

Responsibilities

• Provide phone and email technical support for SONIFI’s hospitality technology systems.
• Troubleshoot and resolve remote technical issues involving system software and hardware, customer portals, and Wi‑Fi networks.
• Document customer interactions and case information accurately in Salesforce.
• Identify patterns and communicate opportunities to improve processes and customer experience.
• Follow established troubleshooting procedures and communicate clearly with customers.
• Maintain a consistent presence in a 24/7 support environment with fixed or rotating shifts.

Skills

Customer support

Technical troubleshooting

Remote diagnostics

Communication skills

Tools

Salesforce

Job description

SONIFI Health is seeking a full-time Technical Support Tier 2 – Level 1 to join our on-site TAC team in Sioux Falls, SD. You will provide phone and email support, troubleshoot software/hardware issues, and document interactions in Salesforce while ensuring rapid problem resolution for hospitality technology systems.

This on-site role requires flexibility for fixed or rotating shifts, including nights, weekends, and holidays, with a focus on customer satisfaction and ongoing learning in a