On-Site Network Operations Analyst: Growth & Impact

Sun Life; Wellesley (MA); On-site; USD 73,000 - 109,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Pension plan

Stock options

Collaborative culture

Flexible dress code

Career development

Job summary

Sun Life in Wellesley, Massachusetts is seeking a Network Operations Analyst to join the Enterprise Network Services team. This office-based role focuses on operating, maintaining, and securing local and global WAN resources to support data, voice, and video communications across Sun Life.

You will handle first-level incidents, follow ITIL processes, coordinate with other teams, and manage hardware logistics across multiple sites, with occasional travel to Toronto, Waterloo and Wellesley, while

Qualifications

• Experience supporting network devices.
• Knowledge of TCP/IP and related protocols.
• Knowledge of LAN and WAN technologies, including routers, switches, analyzers, routing protocols, and network management.
• Knowledge of DNS, DHCP, load balancing, VPN gateways, and firewalls.
• Computer Science, Mathematics, or Engineering degree or diploma.
• Industry-recognized certifications such as Cisco CCENT, CCT, or CCNA.
• Understanding of cabling types and etiquette.
• Experience with hardware receiving, deployment staging, shipping, asset inventory, vendor warranty processes, and equipment recycling is an asset.

Responsibilities

• Support first-level issues for Sun Life network infrastructure.
• Accept, triage, analyze, complete, assign, and manage incidents and problems in alignment with the ITIL model.
• Follow the ITIL model for changes required to network devices.
• Apply hardware and software knowledge to ensure solutions integrate effectively into the existing environment.
• Work with the Operations Command Centre on incident tickets transferred to the group and ensure knowledge base articles are accurate.
• Work with second- and third-level teams to keep documentation accurate.
• Manage work across multiple locations, with potential travel between Toronto, Waterloo, and Wellesley.
• Use project-planning skills to complete assigned tasks on time and within budget.
• Consult with internal and external clients to determine requirements for successful project deliverables.
• Provide advice and backup support to other analysts and network support personnel.
• Work with external vendors, service providers, and other infrastructure teams as required.
• Manage the full lifecycle logistics of network hardware, including receiving equipment from vendors, validating shipments, and maintaining chain-of-custody records.
• Stage network equipment by applying approved configurations, firmware, labels, and deployment documentation before shipment or installation.
• Coordinate secure packaging and shipping of network hardware to offices, track deliveries, and confirm receipt.
• Maintain accurate hardware inventory and asset records, including stock levels, locations, serial numbers, assignments, and lifecycle status.
• Coordinate warranty replacement and return-material-authorization activities with vendors, including replacement tracking and return of defective equipment.
• Coordinate secure decommissioning and environmentally responsible recycling of end-of-life hardware in accordance with corporate asset-management, data-handling, and sustainability requirements.
• Support overtime outside regular business hours when needed.

Skills

Network basics

ITIL awareness

TCP/IP knowledge

LAN/WAN tech

DNS/DHCP/VPN/Firewalls

Coordination skills

Education

CS/Math/Engineering degree or diploma

Tools

Cisco CCENT/CCNA

Job description

Sun Life in Wellesley, Massachusetts is seeking a Network Operations Analyst to join the Enterprise Network Services team. This office-based role focuses on operating, maintaining, and securing local and global WAN resources to support data, voice, and video communications across Sun Life.

You will handle first-level incidents, follow ITIL processes, coordinate with other teams, and manage hardware logistics across multiple sites, with occasional travel to Toronto, Waterloo and Wellesley, while