Network Operations Specialist - Office-Based & Hands-On

Sun Life Assurance Company of Canada; Wellesley (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Pension

Stock options

Savings plan

Job summary

Sun Life U.S. in Wellesley, MA seeks a Network Operations Analyst to maintain local and field networks and Sun Life’s global WAN resources, ensuring reliable data, voice, and video connectivity for customers, partners and staff.

This office-based role requires five days on-site, involves incident management, changes per ITIL, and collaboration with cross-functional teams and vendors; it offers a competitive salary and bonus tied to market ranges, plus pension and stock benefits.

Qualifications

• Experience supporting network devices.
• Knowledge of TCP/IP and related protocols.
• Knowledge of LAN and WAN technologies, including routers, switches, analyzers, routing protocols, and network management.
• Knowledge of DNS, DHCP, load balancing, VPN gateways, and firewalls.
• Computer Science, Mathematics, or Engineering degree or diploma.
• Industry-recognized certifications such as Cisco CCENT, CCT, or CCNA.
• Understanding of cabling types and etiquette.
• Experience with hardware receiving, deployment staging, shipping, asset inventory, vendor warranty processes, and equipment recycling is an asset.

Responsibilities

• Support first-level issues for Sun Life network infrastructure.
• Accept, triage, analyze, complete, assign, and manage incidents and problems in alignment with the ITIL model.
• Follow the ITIL model for changes required to network devices.
• Apply hardware and software knowledge to ensure solutions integrate effectively into the existing environment.
• Work with the Operations Command Centre on incident tickets transferred to the group and ensure knowledge base articles are accurate.
• Work with second- and third-level teams to keep documentation accurate.
• Manage work across multiple locations, with potential travel between Toronto, Waterloo, and Wellesley.
• Use project-planning skills to complete assigned tasks on time and within budget.
• Consult with internal and external clients to determine requirements for successful project deliverables.
• Provide advice and backup support to other analysts and network support personnel.
• Work with external vendors, service providers, and other infrastructure teams as required.
• Manage the full lifecycle logistics of network hardware, including receiving equipment from vendors, validating shipments, and maintaining chain-of-custody records.
• Stage network equipment by applying approved configurations, firmware, labels, and deployment documentation before shipment or installation.
• Coordinate secure packaging and shipping of network hardware to offices, track deliveries, and confirm receipt.
• Maintain accurate hardware inventory and asset records, including stock levels, locations, serial numbers, assignments, and lifecycle status.
• Coordinate warranty replacement and return-material-authorization activities with vendors, including replacement tracking and return of defective equipment.
• Coordinate secure decommissioning and environmentally responsible recycling of end-of-life hardware in accordance with corporate asset-management, data-handling, and sustainability requirements.
• Support overtime outside regular business hours when needed.

Skills

Network fundamentals

TCP/IP knowledge

LAN/WAN technologies

Routing & Switching

Education

Degree in Computer Science, Mathematics, or Engineering

Tools

Cisco CCENT/CCNA certifications

Job description

Sun Life U.S. in Wellesley, MA seeks a Network Operations Analyst to maintain local and field networks and Sun Life’s global WAN resources, ensuring reliable data, voice, and video connectivity for customers, partners and staff.

This office-based role requires five days on-site, involves incident management, changes per ITIL, and collaboration with cross-functional teams and vendors; it offers a competitive salary and bonus tied to market ranges, plus pension and stock benefits.