Network Analyst

Global Technical Talent, an Inc. 5000 Company; Ontario (CA); Hybrid; USD 39,000 - 47,000; Full time

Job summary

Global Technical Talent in Mississauga, ON, is seeking a Network Analyst for a 1-year contract with potential extension. The role is hybrid, with 2 days on-site per week and potential to increase to 5 days, paying CAD 40.00–48.00 per hour.

The position focuses on network performance and capacity management, monitoring WAN/LAN and firewalls, troubleshooting incidents, and proactive capacity planning within a BAU team of 5–7 professionals.

Qualifications

• 5+ years of troubleshooting expertise in Network IT infrastructure including routers, switches, Datacenter switching, VxLAN and SDN
• Experience with Firewalls, DNS & DHCP, LAN/WAN, SD-WAN and related network services

Responsibilities

• Perform Performance/Capacity monitoring, troubleshooting, analysis, planning and reporting for the existing network and its elements based on data analysis and baseline trends
• Support complex application performance related incidents and contribute in high priority enterprise incidents
• Collaborate with Network Architects and client teams to align network plans for a 3–5 year horizon and assist in upgrades
• Work directly with client areas and Relationship Managers to understand issues, plans and reporting requirements and deliver solutions
• Monitor capacity issues proactively and report/remedy before incidents occur
• Develop KPIs, thresholds, and procedures for monitoring, alerting, and reporting on capacity and QoS
• Analyze packet traces to understand application flows and identify capacity-related issues
• Maintain growth models for each Line of Business to plan WAN/LAN upgrades and input to Network Architect/Engineering
• Create and deliver client and internal reporting for capacity needs and network performance

Job description

Onsite Flexibility: Hybrid — currently 2 days per week on-site, with potential to increase up to 5 days per week; please ensure candidates are comfortable with this flexibility

• Position Type: Contract
• Contract Duration: 1 year (extension possible; conversion to permanent possible)
• Pay Rate: C$40.00–C$48.00 / Hour (CAD)
• Shift / Schedule: Monday to Friday, core business hours; on-call rotation in effect
• Travel Requirements: Not required

Network Analyst

Location: Mississauga, ON

Onsite Flexibility: Hybrid — currently 2 days per week on-site, with potential to increase up to 5 days per week; please ensure candidates are comfortable with this flexibility

Contract Details

• Position Type: Contract
• Contract Duration: 1 year (extension possible; conversion to permanent possible)
• Pay Rate: C$40.00–C$48.00 / Hour (CAD)
• Shift / Schedule: Monday to Friday, core business hours; on-call rotation in effect
• Travel Requirements: Not required

Job Summary

This role is defined as a Network Performance / Capacity Management Specialist within the Network Performance and Capacity group under Technology Solutions, Network Operations. The group is responsible for performance and capacity management and planning of the network infrastructure by identifying potential issues proactively and helping in troubleshooting performance issues. The team works with Pipeline, Demand Management, and Line of Business to manage available capacity and optimize performance, and/or plan for acquiring additional capacity. The position is responsible for monitoring Network Performance and Capacity, analyzing and projecting current and future growth needs for the WAN, LAN, and Firewalls — within a high QoS enabled environment. Troubleshooting Incidents related to network performance capacity and analyzing packet traces to identify root cause are core functions of this role. The position requires analysis of data to ensure that the current network infrastructure is being utilized optimally, and to recommend, track, and report changes on an ongoing basis. This is a BAU, troubleshooting role on a team of 5 to 7 professionals.

Key Responsibilities

• Perform Performance/Capacity monitoring, troubleshooting, analysis, planning, recommendation, and tracking/reporting for the existing network and its elements — based upon data analysis and baseline trend analysis
• Support complex application performance related Incidents and contribute in high priority enterprise incidents
• Work with Network as well as Client (LOB) Architects to stay on top of Network plans and projects coming down the pipeline with a 3–5 year view; plan and assist to prepare the Network for new projects; assist them with the planning process while assessing Network needs, upgrade requirements, etc.
• Work directly with client areas and also with the Relationship Managers while keeping abreast with client issues, plans, projects, reporting requirements, and work towards delivering solutions
• Monitor network capacity issues proactively, report and remedy them before a real incident
• Provide consulting on testing new technology from a performance, capacity, and service availability standpoint; come up with KPIs, thresholds, and procedures for monitoring, alerting, and reporting
• Analyze packet traces for understanding application flows, derive issues related to network Capacity, and come out with recommendations for optimal use of the network
• Maintain detailed growth models on an ongoing basis for each Line of Business based upon assimilated knowledge around current and upcoming projects; these projections will go as far out as 5 years into the future; use this detailed model to actively plan for network WAN and LAN upgrades, provide input to the Network Architect as well as Engineering, and ensure that upgrades occur in a timely manner
• Custom creation and ongoing discussion and delivery of client reporting as well as internal reporting necessary for Engineering and planning purposes — as driven by Capacity needs
• Help maintain the data mining process and report customization as needed; maintain the Business group definitions on the sniffer appliances
• Develop new and improved processes around Capacity for existing and new technologies as introduced from time to time, e.g., Wireless, VOIP, Video, etc.
• Keep strict control over Network platforms and circuit KPI trends as well as QoS class of service utilization trends over a period of time and in the short run in order to remedy underlying issues or recommend upgrades as well as Class of Service tweaking and "Application Optimization"
• Assess and report upon all areas of the Network that require Capacity planning, e.g., Firewalls, Load Balancers, Distributed Directors, International locations, etc.

Required Skills

• A strong technical background in key aspects and 5 years of troubleshooting expertise in Network related IT infrastructure, including routers, switches, Datacenter switching, VxLAN, ACI (SDN), load balancers, Firewalls, DNS & DHCP services, LAN/WAN circuits, SDWAN, etc.
• Must be strong at making necessary recommendations and following through with the entire process until implementation of the upgrades is complete or remedy of the issues being forecasted has been implemented