On-Site NEMT Customer Care Specialist (DC)

Verida Inc; Washington (District of Columbia); On-site; USD 38,000 - 46,000; Full time

Job summary

Southeastrans is hiring a Customer Service Representative for the DC area. This role ensures consumers receive accurate, courteous, and professional service regarding non-emergency medical transportation requests.

The position is on-site in Washington, DC, and reports to the admin support team. You will screen eligibility, gather correct information, schedule transportation, and maintain knowledge of transportation policies while using dispatch software.

Qualifications

• Assists callers efficiently and in a polite, courteous manner.
• Screens eligibility and gathers information.
• Schedules transportation and obtains transportation details.
• Maintains knowledge of local transportation policies.
• Uses trip scheduling and dispatch software.
• Maintains confidentiality.
• Communicates with facilities/providers to coordinate services.
• Keeps supervisor informed of scheduling issues.
• Completes required records and reports.

Responsibilities

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

Skills

Basic computer skills

Typing 30 wpm

Teamwork

Independent worker

Job description

Southeastrans is hiring a Customer Service Representative for the DC area. This role ensures consumers receive accurate, courteous, and professional service regarding non-emergency medical transportation requests.

The position is on-site in Washington, DC, and reports to the admin support team. You will screen eligibility, gather correct information, schedule transportation, and maintain knowledge of transportation policies while using dispatch software.