On-Site Multifunction Office Specialist

Alliance Collection Agencies, Inc.; Marshfield (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Medical insurance including help選

Dental/Vision, short-term disability &

Generous PTO with holiday pay and make

401K

Employee profit sharing via annual/dis

Job summary

Alliance Collection Agencies, Inc. in Marshfield, WI is seeking a motivated Multi-Function Support Specialist to work on-site from our Marshfield office.

The role spans administrative support, client services, finance, and cash application to support growth and efficiency. You will learn through on-the-job training and management guidance, handling payments, mail, client communications, and collaboration with internal teams to improve processes.

Qualifications

• Previous customer service work experience in an office setting is highly preferred.
• Experience using Microsoft applications including Outlook and Excel is preferred.
• Experience using various office equipment to include a fax/copy machine, printer, folding machine and postage machine.
• Clear verbal and written communication skills, along with proper grammar and telephone etiquette.
• Ability to learn company-specific computer databases along with various vendor and client databases.
• Regular and predictable attendance is essential.
• High School Diploma or equivalent (i.e., GED) required. Completion of post high school courses is preferred.

Responsibilities

• Assists and accepts payments from walk-in consumers and applies to account.
• Performs duties within the mail room such as opening and routing of inbound mail.
• Completes inventory of office supplies.
• Daily phone and email communication with clients to discuss inventory, account flow and business procedures.
• Work with clients and internal department to correct process errors and inefficiencies.
• Utilize tools such as internal and external client systems to complete work - obtain charges, dates of service, responsible party information; make updates to internal accounts.
• Maintains personal vehicle to use for driving to local post office, bank (makes deposits) and client locations (compensated according to company policy).
• Actively builds and maintains relationships with internal and external clients.
• Cross train on all duties within client services, administrative support, and finance to provide back up as needed.
• Perform assigned duties to standard of key performance indicators.
• Ensures legal and other compliance requirements are followed and does not have Protected Health Information (PHI) breaches.
• Adheres to company Core Values and Strategic Anchors.

Skills

Customer service

MS Office

Communication skills

Organization

Adaptability

Education

High School Diploma or GED

Tools

Outlook

Excel

Fax/Copy Machine

Postage Machine

Job description

Alliance Collection Agencies, Inc. in Marshfield, WI is seeking a motivated Multi-Function Support Specialist to work on-site from our Marshfield office.

The role spans administrative support, client services, finance, and cash application to support growth and efficiency. You will learn through on-the-job training and management guidance, handling payments, mail, client communications, and collaboration with internal teams to improve processes.